Lenovo Personal Computer TC A51 8122 User Manual

Quick Reference  
Inside  
- Important safety information  
- Warranty and other notices  
- Computer setup  
- Software recovery  
- Troubleshooting and diagnostics  
- Help and Service  
- IBM Lotus software offer  
 
Quick Reference  
 
Note  
Before using this information and the product it supports, be sure to read the  
following:  
v
v
v
First Edition (June 2005)  
© Copyright Lenovo 2005.  
Portions © Copyright International Business Machines Corporation 2005.  
All rights reserved.  
U.S. GOVERNMENT USERS – RESTRICTED RIGHTS: Our products and/or services are  
provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government  
is subject to the GSA ADP Schedule contract with Lenovo Group Limited, if any, or the  
standard terms of this commercial license, or if the agency is unable to accept this  
Program under these terms, then we provide this Program under the provisions set forth  
in Commercial Computer Software–Restricted Rights at FAR 52.227-19, when applicable,  
or under Rights in Data-General, FAR 52.227.14 (Alternate III).  
 
Contents  
© Copyright Lenovo 2005. © Portions Copyright IBM Corp. 2005.  
 
iii  
Important safety information  
Note  
Please read important safety information first.  
This information can help you safely use your ThinkCentre® or ThinkPad®  
personal computer. Follow and retain all information included with your  
computer. The information in this document does not alter the terms of your  
purchase agreement or the LenovoStatement of Limited Warranty.  
Customer safety is important. Our products are developed to be safe and  
effective. However, personal computers are electronic devices. Power cords,  
power adapters, and other features can create potential safety risks that can  
result in physical injury or property damage, especially if misused. To reduce  
these risks, follow the instructions included with your product, observe all  
warnings on the product and in the operating instructions, and review the  
information included in this document carefully. By carefully following the  
information contained in this document and provided with your product, you  
can help protect yourself from hazards and create a safer computer work  
environment.  
Note: This information includes references to power adapters and batteries. In  
addition to mobile personal computers, some products (such as speakers  
and monitors) ship with external power adapters. If you have such a  
product, this information applies to your product. In addition, your  
computer product may contain a coin-sized internal battery that  
provides power to your system clock even when the machine is  
unplugged, so the battery safety information applies to all computers.  
Conditions that require immediate action  
Products can become damaged due to misuse or neglect. Some product  
damage is serious enough that the product should not be used again until it  
has been inspected and, if necessary, repaired by an authorized servicer.  
As with any electronic device, pay close attention to the product when it is  
turned on. On very rare occasions, you might notice an odor or see a puff of  
smoke or sparks vent from your machine. Or you might hear sounds like  
popping, cracking or hissing. These conditions might merely mean that an  
internal electronic component has failed in a safe and controlled manner. Or,  
they might indicate a potential safety issue. However, do not take risks or  
attempt to diagnose the situation yourself.  
© Copyright Lenovo 2005. © Portions Copyright IBM Corp. 2005.  
v
 
 
Frequently inspect your computer and its components for damage or wear or  
signs of danger. If you have any question about the condition of a  
component, do not use the product. Contact the Customer Support Center or  
the product manufacturer for instructions on how to inspect the product and  
have it repaired, if necessary. For a list of Service and Support phone  
In the unlikely event that you notice any of the conditions listed below, or if  
you have any safety concerns with your product, stop using the product and  
unplug it from the power source and telecommunication lines until you can  
speak to the Customer Support Center for further guidance.  
v Power cords, plugs, power adapters, extension cords, surge protectors, or  
power supplies that are cracked, broken or damaged.  
v Signs of overheating, smoke, sparks or fire.  
v Damage to a battery (such as cracks, dents, creases), discharge from a  
battery, or a buildup of foreign substances on the battery.  
v A cracking, hissing or popping sound, or strong odor that comes from the  
product.  
v Signs that liquid has been spilled or an object has fallen onto the computer  
product, the power cord or power adapter.  
v The computer product, the power cord or power adapter has been exposed  
to water.  
v The product has been dropped or damaged in any way.  
v The product does not operate normally when you follow the operating  
instructions.  
Note: If you notice these conditions with a product (such as an extension cord)  
that is not manufactured for or by Lenovo, stop using that product until  
you can contact the product manufacturer for further instructions, or  
until you get a suitable replacement.  
General safety guidelines  
Always observe the following precautions to reduce the risk of injury and  
property damage.  
Service  
Do not attempt to service a product yourself unless instructed to do so by the  
Customer Support Center. Use only a service provider who is approved to  
repair your particular product.  
Note: Some parts can be upgraded or replaced by the customer. These parts  
are referred to as Customer Replaceable Units, or CRUs. Lenovo  
expressly identifies CRUs as such, and provides documentation with  
vi  
 
 
instructions when it is appropriate for customers to replace those parts.  
You must closely follow all instructions when performing such  
replacements. Always make sure that the power is turned off and that  
the product is unplugged from any power source before you attempt the  
replacement. If you have any questions or concerns, contact the  
Customer Support Center.  
Although there are no moving parts in your computer after the power cord has  
been disconnected, the following warnings are required for proper UL  
certification.  
Danger  
Hazardous moving parts. Keep fingers and other body parts away.  
Attention  
Before replacing any CRUs, turn off the computer and wait three to  
five minutes to let the computer cool before opening the cover.  
Power cords and power adapters  
Use only the power cords and power adapters supplied by the product  
manufacturer.  
Never wrap a power cord around the power adapter or other object. Doing so  
can stress the cord in ways that can cause the cord to fray, crack or crimp. This  
can present a safety hazard.  
Always route power cords so that they will not be walked on, tripped over, or  
pinched by objects.  
Important safety information vii  
 
Protect the cord and power adapters from liquids. For instance, do not leave  
your cord or power adapter near sinks, tubs, toilets, or on floors that are  
cleaned with liquid cleansers. Liquids can cause a short circuit, particularly if  
the cord or power adapter has been stressed by misuse. Liquids can also cause  
gradual corrosion of the power cord terminals and/or the connector terminals  
on the adapter which can eventually result in overheating.  
Always connect power cords and signal cables in the correct order and ensure  
that all power cord connectors are securely and completely plugged into  
receptacles.  
Do not use any power adapter that shows corrosion at the ac input pins  
and/or shows signs of overheating (such as deformed plastic) at the ac input  
or anywhere on the power adapter.  
Do not use any power cords where the electrical contacts on either end show  
signs of corrosion or overheating or where the power cord appears to have  
been damaged in any way.  
Extension cords and related devices  
Ensure that extension cords, surge protectors, uninterruptible power supplies,  
and power strips that you use are rated to handle the electrical requirements of  
the product. Never overload these devices. If power strips are used, the load  
should not exceed the power strip input rating. Consult an electrician for more  
information if you have questions about power loads, power requirements, and  
input ratings.  
Plugs and outlets  
If a receptacle (power outlet) that you intend to use with your computer  
equipment appears to be damaged or corroded, do not use the outlet until it is  
replaced by a qualified electrician.  
Do not bend or modify the plug. If the plug is damaged, contact the  
manufacturer to obtain a replacement.  
Some products are equipped with a three-pronged plug. This plug fits only  
into a grounded electrical outlet. This is a safety feature. Do not defeat this  
safety feature by trying to insert it into a non-grounded outlet. If you cannot  
insert the plug into the outlet, contact an electrician for an approved outlet  
adapter or to replace the outlet with one that enables this safety feature. Never  
overload an electrical outlet. The overall system load should not exceed 80  
percent of the branch circuit rating. Consult an electrician for more information  
if you have questions about power loads and branch circuit ratings.  
viii  
 
Be sure that the power outlet you are using is properly wired, easily accessible,  
and located close to the equipment. Do not fully extend power cords in a way  
that will stress the cords.  
Carefully connect and disconnect the equipment from the electrical outlet.  
Batteries  
All personal computers manufactured by Lenovo contain a non-rechargeable  
coin cell battery to provide power to the system clock. In addition many  
mobile products such as ThinkPad notebook PCs utilize a rechargeable battery  
pack to provide system power when in portable mode. Batteries supplied by  
Lenovo for use with your product have been tested for compatibility and  
should only be replaced with approved parts.  
Never attempt to open or service any battery. Do not crush, puncture, or  
incinerate batteries or short circuit the metal contacts. Do not expose the  
battery to water or other liquids. Only recharge the battery pack strictly  
according to instructions included in the product documentation.  
Battery abuse or mishandling can cause the battery to overheat, which can  
cause gasses or flame to “vent” from the battery pack or coin cell. If your  
battery is damaged, or if you notice any discharge from your battery or the  
buildup of foreign materials on the battery leads, stop using the battery and  
obtain a replacement from the battery manufacturer.  
Batteries can degrade when they are left unused for long periods of time. For  
some rechargeable batteries (particularly Lithium Ion batteries), leaving a  
battery unused in a discharged state could increase the risk of a battery short  
circuit, which could shorten the life of the battery and can also pose a safety  
hazard. Do not let rechargeable Lithium-Ion batteries completely discharge or  
store these batteries in a discharged state.  
Heat and product ventilation  
Computers generate heat when turned on and when batteries are charging.  
Notebook PCs can generate a significant amount of heat due to their compact  
size. Always follow these basic precautions:  
v Do not leave the base of your computer in contact with your lap or any part  
of your body for an extended period when the computer is functioning or  
when the battery is charging. Your computer produces some heat during  
normal operation. Extended contact with the body could cause discomfort  
or, potentially, a skin burn.  
v Do not operate your computer or charge the battery near flammable  
materials or in explosive environments.  
v Ventilation slots, fans and/or heat sinks are provided with the product for  
safety, comfort, and reliable operation. These features might inadvertently  
Important safety information ix  
 
become blocked by placing the product on a bed, sofa, carpet, or other  
flexible surface. Never block, cover or disable these features.  
You should inspect your desktop computer for dust accumulation at least once  
every three months. Before inspecting your computer, turn off the power and  
unplug the computer’s power cord from the electrical outlet; then remove any  
dust from vents and perforations in the bezel. If you notice external dust  
accumulation, you should also examine and remove dust from the inside of the  
computer including heat sink inlet fins, power supply vents, and fans. Always  
turn off and unplug the computer before opening the cover. If possible, avoid  
operating your computer within 2 feet of high-traffic areas. If you must operate  
your computer in or near a high-traffic area, you should inspect and, if  
necessary, clean your computer more frequently.  
For your safety and to maintain optimum computer performance, always  
follow these basic precautions with your desktop computer:  
v Keep the cover closed whenever the computer is plugged in.  
v Regularly inspect the outside of the computer for dust accumulation.  
v Remove dust from vents and any perforations in the bezel. More frequent  
cleanings might be required for computers in dusty or high-traffic areas.  
v Do not block or restrict airflow into the front of the computer.  
v Do not block the airflow vents on the back of the computer.  
v Do not store or operate your computer inside furniture, as this might  
increase the risk of overheating.  
v Airflow temperatures into the computer should not exceed 35° C (95° F).  
v Do not use non-ThinkCentre air filtration devices.  
CD and DVD drive safety  
CD and DVD drives spin discs at a high speed. If a CD or DVD is cracked or  
otherwise physically damaged, it is possible for the disc to break apart or even  
shatter when the CD drive is in use. To protect against possible injury due to  
this situation, and to reduce the risk of damage to your machine, do the  
following:  
v Always store CD/DVD discs in their original packaging  
v Always store CD/DVD discs out of direct sunlight and away from direct  
heat sources  
v Remove CD/DVD discs from the computer when not in use  
v Do not bend or flex CD/DVD discs, or force them into the computer or their  
packaging  
v Check CD/DVD discs for cracks before each use. Do not use cracked or  
damaged discs  
x
 
Additional safety information  
Danger  
Electrical current from power, telephone, and communication cables is  
hazardous.  
To avoid a shock hazard:  
v Do not connect or disconnect any cables or perform installation,  
maintenance, or reconfiguration of this product during an electrical storm.  
v Connect all power cords to a properly wired and grounded electrical  
outlet.  
v Connect to properly wired outlets any equipment that will be attached to  
this product.  
v When possible, use one hand only to connect or disconnect signal cables.  
v Never turn on any equipment when there is evidence of fire, water, or  
structural damage.  
v Disconnect the attached power cords, telecommunications systems,  
networks, and modems before you open the device covers, unless  
instructed otherwise in the installation and configuration procedures.  
v Connect and disconnect cables as described in the following table when  
installing, moving, or opening covers on this product or attached devices.  
To connect:  
To disconnect:  
1. Turn everything OFF.  
2. First, attach all cables to devices.  
3. Attach signal cables to connectors.  
4. Attach power cords to outlet.  
5. Turn device ON.  
1. Turn everything OFF.  
2. First, remove power cords from outlet.  
3. Remove signal cables from connectors.  
4. Remove all cables from devices.  
Lithium battery notice  
Caution  
Danger of explosion if battery is incorrectly replaced.  
When replacing the battery, use only Part Number 33F8354 or an equivalent  
type battery recommended by the manufacturer. The battery contains lithium  
and can explode if not properly used, handled, or disposed of.  
Important safety information xi  
 
 
Do not:  
v Throw or immerse into water  
v Heat to more than 100°C (212°F)  
v Repair or disassemble  
Dispose of the battery as required by local ordinances or regulations.  
Modem safety information  
Caution  
To reduce the risk of fire, use only No. 26 AWG or larger  
telecommunication line cord.  
To reduce the risk of fire, electrical shock, or injury when using telephone  
equipment, always follow basic safety precautions, such as:  
v Never install telephone wiring during a lightning storm.  
v Never install telephone jacks in wet locations unless the jack is specifically  
designed for wet locations.  
v Never touch uninsulated telephone wires or terminals unless the telephone  
line has been disconnected at the network interface.  
v Use caution when installing or modifying telephone lines.  
v Avoid using a telephone (other than a cordless type) during an electrical  
storm. There may be a remote risk of electric shock from lightning.  
v Do not use the telephone to report a gas leak in the vicinity of the leak.  
Laser compliance statement  
Some personal computer models are equipped from the factory with a  
CD-ROM drive or a DVD-ROM drive. CD-ROM drives and DVD-ROM drives  
are also sold separately as options. CD-ROM drives and DVD-ROM drives are  
laser products. These drives are certified in the U.S. to conform to the  
requirements of the Department of Health and Human Services 21 Code of  
Federal Regulations (DHHS 21 CFR) Subchapter J for Class 1 laser products.  
Elsewhere, these drives are certified to conform to the requirements of the  
International Electrotechnical Commission (IEC) 825 and CENELEC EN 60 825  
for Class 1 laser products.  
When a CD-ROM drive or a DVD-ROM drive is installed, note the following  
handling instructions.  
xii  
 
 
Caution  
Use of controls or adjustments or performance of procedures other  
than those specified herein might result in hazardous radiation  
exposure.  
Removing the covers of the CD-ROM drive or DVD-ROM drive could result in  
exposure to hazardous laser radiation. There are no serviceable parts inside the  
CD-ROM drive or DVD-ROM drive. Do not remove the drive covers.  
Some CD-ROM drives and DVD-ROM drives contain an embedded Class 3A  
or Class 3B laser diode. Note the following statement.  
Danger  
Laser radiation when open. Do not stare into the beam, do not view  
directly with optical instruments, and avoid direct exposure to the  
beam.  
Power supply statement  
Never remove the cover on a power supply or any part that has the following  
label attached.  
Hazardous voltage, current, and energy levels are present inside any  
component that has this label attached. There are no serviceable parts inside  
these components. If you suspect a problem with one of these parts, contact a  
service technician.  
Important safety information xiii  
 
 
xiv  
 
Additional help  
This Quick Reference provides the information for installing your computer and  
starting the operating system. This publication also includes basic  
troubleshooting information, software recovery procedures, help and service  
information, and warranty information.  
The User Guide for your computer has information about installing optional  
hardware. This Portable Document Format (PDF) file is available through the  
Access IBM program on your computer desktop. Use Adobe Acrobat Reader to  
view your User Guide or print it before installing optional hardware.  
The Access IBM program also provides information to help you learn more  
about the following topics:  
v Using your computer  
v Installing hardware options  
v Connecting communication cables  
v Troubleshooting common problems  
v Registering your computer  
You can start the Access IBM program by clicking the icon on your desktop, or  
by clicking Start -> Access IBM.  
If you have Internet access, the most current information for your computer is  
available from the World Wide Web at  
You can find the following information on this Web site:  
v CRU removal and installation instructions  
v Publications  
v Troubleshooting information  
v Parts information  
v Downloads and drivers  
v Links to other useful sources of information  
v Phone support list  
© Copyright Lenovo 2005. © Portions Copyright IBM Corp. 2005.  
xv  
 
 
xvi  
 
Chapter 1. Arranging your workspace  
To get the most from your computer, arrange both the equipment you use and  
your work area to suit your needs and the kind of work you do. Your comfort  
is of foremost importance, but light sources, air circulation, and the location of  
electrical outlets also can affect the way you arrange your workspace.  
Comfort  
Although no single working position is ideal for everyone, here are a few  
guidelines to help you find a position that suits you best.  
Sitting in the same position for a long time can cause fatigue. A good chair can  
make a big difference. The backrest and seat should adjust independently and  
provide good support. The seat should have a curved front to relieve pressure  
on the thighs. Adjust the seat so that your thighs are parallel to the floor and  
your feet are either flat on the floor or on a footrest.  
When using the keyboard, keep your forearms parallel to the floor and your  
wrists in a neutral, comfortable position. Try to keep a light touch on the  
keyboard and your hands and fingers relaxed. You can change the angle of the  
keyboard for maximum comfort by adjusting the position of the keyboard feet.  
Viewing Distance  
Lower  
Back  
Support  
Seat  
Height  
Adjust the monitor so the top of the screen is at, or slightly below, eye level.  
Place the monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to  
24 in.), and position it so you can view it without having to twist your body.  
Also position other equipment you use regularly, such as the telephone or a  
mouse, within easy reach.  
Glare and lighting  
Position the monitor to minimize glare and reflections from overhead lights,  
windows, and other light sources. Even reflected light from shiny surfaces can  
cause annoying reflections on your monitor screen. Place the monitor at right  
© Copyright Lenovo 2005. © Portions Copyright IBM Corp. 2005.  
1
 
 
angles to windows and other light sources, when possible. Reduce overhead  
lighting, if necessary, by turning off lights or using lower wattage bulbs. If you  
install the monitor near a window, use curtains or blinds to block the sunlight.  
You might have to adjust the Brightness and Contrast controls on the monitor  
as the room lighting changes throughout the day.  
Where it is impossible to avoid reflections or to adjust the lighting, an antiglare  
filter placed over the screen might be helpful. However, these filters might  
affect the clarity of the image on the screen; try them only after you have  
exhausted other methods of reducing glare.  
Dust buildup compounds problems associated with glare. Remember to clean  
your monitor screen periodically according to your monitor manufacturer’s  
instructions.  
Air circulation  
Your computer and monitor produce heat. The computer has a fan that pulls in  
fresh air and forces out hot air. The monitor lets hot air escape through vents.  
Blocking the air vents can cause overheating, which might result in a  
malfunction or damage. Place the computer and monitor so that nothing blocks  
the air vents; usually, 51 mm (2 in.) of air space is sufficient. Also, make sure  
the vented air is not blowing on someone else.  
Electrical outlets and cable lengths  
The location of electrical outlets and the length of power cords and cables that  
connect to the monitor, printer, and other devices might determine the final  
placement of your computer.  
When arranging your workspace:  
v Avoid the use of extension cords. When possible, plug the computer power  
cord directly into an electrical outlet.  
v Keep power cords and cables neatly routed away from walkways and other  
areas where they might get kicked accidentally.  
For more information about power cords, see “Power cord notice” on page 70  
of this book.  
2
 
Chapter 2. Setting up your computer  
Note: Your computer might not have all of the connectors that are described in  
this chapter.  
Use the following information when setting up your computer. Look for the  
small connector icons on the back of your computer.  
If your computer cables and connector panel have color-coded connectors,  
match the color of the cable end with the color of the connector. For example,  
match a blue cable end with a blue connector, a red cable end with a red  
connector.  
1. Check the position of the voltage-selection switch on the rear of the  
computer. Use a ballpoint pen to slide the switch, if necessary.  
v If the voltage supply range is 90–137 V ac, set the switch to 115 V.  
v If the voltage supply range is 180–265 V ac, set the switch to 230 V.  
2. Your keyboard cable might have a standard keyboard connectorꢀ1ꢁ or a  
Universal Serial Bus (USB) connectorꢀ2ꢁ. Connect the keyboard cable to  
the appropriate keyboard connector.  
Note: Some models will have keyboards with a fingerprint reader. See the  
Access IBM program for more information.  
3. Your mouse cable might have a standard mouse connectorꢀ1ꢁ or a USB  
connector ꢀ2ꢁ. Connect the mouse cable to the appropriate mouse  
connector.  
4. Connect the monitor cable to the monitor connector on the computer.  
© Copyright Lenovo 2005. © Portions Copyright IBM Corp. 2005.  
3
 
 
v If you have a Standard Video Graphics Array (SVGA) monitor, connect  
the cable to the connector as shown.  
Note: If your model has two monitor connectors, be sure to use the  
connector on the accelerated graphics port (AGP) adapter.  
v If you have a digital video interface (DVI) monitor, connect the cable to  
the connector as shown.  
Note: Your computer must have an adapter installed that supports the  
DVI monitor.  
5. If you have a modem, connect the modem using the following  
instructions.  
E
N
O
PH  
PHONE  
PHONE  
E
LIN  
E
N
O
H
P
LINE  
E
IN  
L
LINE  
ꢀ1ꢁ  
ꢀ2ꢁ  
This illustration shows the two connections on the back of the computer to set  
up your modem.  
This illustration shows how modem connections are made in the United States  
and other countries or regions that use an RU-11 telephone outlet. Attach one  
end of the telephone cable to the telephone and the other end to the telephone  
connector on the back of the computer. Attach one end of the modem cable to  
the modem connector on the back of the computer and the other end to the  
telephone outlet.  
ꢀ3ꢁ  
In countries or regions that do not use RU-11 telephone outlets, a splitter or  
converter is required to attach the cables to the telephone outlet, as shown at the  
top of this illustration. You also can use the splitter or converter without the  
telephone, as shown at the bottom of the illustration.  
4
 
6. If you have audio devices, attach them using the following instructions.  
For more information about speakers, see steps 7 and 8.  
ꢀ1ꢁ Audio line-in  
ꢀ2ꢁ Audio line-out  
ꢀ3ꢁ Microphone  
This connector receives audio signals from an external audio  
device, such as a stereo system.  
This connector sends audio signals from the computer to external  
devices, such as powered stereo speakers.  
Use this connector to attach a microphone to your computer when  
you want to record sound or if you use speech-recognition  
software.  
ꢀ4ꢁ Headphone  
Use this connector to attach headphones to your computer when  
you want to listen to music or other sounds without disturbing  
anyone. This connector might be located on the front of the  
computer.  
7. If you have powered speakers with an ac adapter, use the following  
instructions.  
a. Connect the cable that runs between the speakers, if necessary. On  
some speakers, this cable is permanently attached.  
b. Connect the ac adapter cable to the speaker.  
c. Connect the speakers to the computer.  
d. Connect the ac adapter to the ac power source.  
8. If you have unpowered speakers with no ac adapter, use the following  
instructions.  
a. Connect the cable that runs between the speakers, if necessary. On  
some speakers, this cable is permanently attached.  
b. Connect the speakers to the computer.  
Chapter 2. Setting up your computer  
5
 
 
9. Connect any additional devices that you have. Your computer might not  
have all connectors that are shown.  
1394  
13  
94  
ꢀ1ꢁ USB  
Use these connectors to attach a device that requires a Universal  
Serial Bus (USB) connection, such as a mouse, scanner, printer, or  
personal digital assistant (PDA).  
ꢀ2ꢁ Serial  
Use this connector to attach an external modem, serial printer, or  
other device that uses a 9-pin serial connector.  
ꢀ3ꢁ S-video  
Use this connector to attach a television set that has an S-Video  
connector. This connector is present on some high-performance  
video adapters.  
ꢀ4ꢁ Parallel  
Use this connector to attach a parallel printer or any other device  
that requires a 25-pin parallel connection.  
ꢀ5ꢁ Ethernet  
Use this connector to attach the computer to an Ethernet-type local  
area network or to a cable modem.  
Important  
To operate the computer within FCC limits when it is  
connected to an Ethernet network, use a Category 5 Ethernet  
cable.  
ꢀ6ꢁ MIDI/joystick  
Use this connector to attach a joystick, gamepad, or a musical  
instrument digital interface (MIDI) device such as a MIDI  
keyboard.  
ꢀ7ꢁ IEEE 1394  
This connector is sometimes called Firewire because it transmits  
data rapidly. There are two types of IEEE 1394 connectors: the  
4-pin and the 6-pin. IEEE 1394 offers connection to several types of  
consumer electronics, including digital audio devices and scanners.  
6
 
10. Connect the power cords to properly grounded electrical outlets.  
Note: For more information about connectors, see the Access IBM program on  
your computer desktop.  
Turning on power  
Turn on the monitor and other external devices first, and then turn on the  
computer. When the power-on self-test (POST) is finished, the logo window  
closes. If your computer has preinstalled software, the software installation  
program starts.  
If you experience any problems during startup, see Chapter 5,  
Finishing the software installation  
Important  
Read the license agreements carefully before using the programs on this  
computer. These agreements detail your rights, obligations, and  
warranties for the software on this computer. By using these programs,  
you accept the terms of the agreements. If you do not accept the  
agreements, do not use the programs. Instead, promptly return the entire  
computer for a full refund.  
Note: Some models might have a multilingual version of Microsoft®  
Windows® XP Pro preinstalled. If your computer has the multilingual  
version, you will be prompted to choose a language during the initial  
installation process. After installation, the language version can be  
changed through the Windows Control Panel.  
After you start the computer for the first time, follow the instructions on the  
screen to complete the software installation. If you do not complete the  
software installation the first time the computer is turned on, unpredictable  
results might occur. When the installation is complete, click Access IBM on  
your desktop to learn more about your computer.  
Chapter 2. Setting up your computer  
7
 
 
Completing important tasks  
After you have set up your computer, perform the following tasks, which will  
save you time and trouble later:  
v Create a diagnostics diskette. The diagnostics tool can isolate hardware  
problems and is part of the Product Recovery program. Making a diagnostics  
diskette ahead of time assures you will be able to use of the diagnostics tool  
if the Product Recovery program becomes inaccessible. See “Creating a  
v Record your computer machine type, model, and serial number. If you need  
service or technical support, you will probably be asked for this information.  
Keep this Quick Reference in a safe place. It is the only publication that has  
important information about reinstalling factory-installed software. Chapter 3,  
“Recovering software,” on page 11 contains the information about recovering  
factory-installed software.  
Updating your operating system  
Microsoft makes updates available for various operating systems through the  
Microsoft Windows Update Web site. The Web site automatically determines  
what Windows updates are available for your specific computer and lists those  
updates only. Updates could include security fixes, new versions of Windows  
components (such as media player), fixes to other portions of the Windows  
operating system, or enhancements.  
For details about updating your operating system, refer to the Access IBM  
program.  
Installing other operating systems  
If you install your own operating system, follow the instructions that come  
with your operating-system CDs or diskettes. Remember to install all device  
drivers after you install your operating system. Installation instructions are  
usually provided with the device drivers.  
Updating your antivirus software  
Your computer comes with the Norton AntiVirus software you can use to  
detect and eliminate viruses. You should run the LiveUpdate application to get  
the latest updates from the Norton AntiVirus Web site. LiveUpdate will  
download the latest virus list and Norton AntiVirus will use the new list when  
it scans your computer the next time.  
8
 
 
For more details about updating your antivirus software, refer to the Access  
IBM program.  
Starting the Setup Utility  
The Setup Utility enables you to view, set, or change BIOS configuration  
settings and passwords.  
1. Shut down the operating system and turn off your computer.  
2. While turning on your computer, repeatedly press and release the F1 key to  
enter the Setup Utility.  
Note: If a password has been set, the Setup Utility program menu is not  
displayed until you type your password. For more information on  
the Setup Utility program, see your User Guide.  
In some cases, the Setup Utility starts automatically when POST detects that  
hardware has been removed from or new hardware has been installed in your  
computer.  
Shutting down the computer  
When you are ready to turn off your computer, always follow the shutdown  
procedure for your operating system. This prevents the loss of unsaved data or  
damage to your software programs. To shut down the Microsoft Windows  
operating system select Shut down or Turn off computer from the Start menu.  
Recording your computer information  
Recording information about your computer can be helpful if you ever need to  
have your computer serviced. The service technician will probably ask you for  
this information.  
Chapter 2. Setting up your computer  
9
 
 
The machine type, model, and serial number are labeled on your computer.  
Use the following table to record this information.  
Product name  
______________________________________________  
______________________________________________  
______________________________________________  
______________________________________________  
Machine type and model  
Serial number (S/N)  
Date of purchase  
You can register your computer over the Internet at the following Web site:  
When you register your computer, you will receive the following benefits:  
v Faster service when you call for help  
v Automatic notification of free software and special promotional offers  
For more information about registering your computer, refer to the Access IBM  
program.  
10  
 
Chapter 3. Recovering software  
The Rescue and Recoveryprogram provides an environment that runs  
independently of the Windows operating system and is hidden from the  
Windows operating system. Because the Rescue and Recovery workspace is  
hidden, it is immune from most virus attacks and provides a safe place to  
perform rescue and recovery operations that might not be possible in the  
Windows environment. This chapter will help you become familiar with the  
following recovery solutions provided by the Rescue and Recovery program  
installed on your computer:  
v Create Product Recovery discs. See Creating and using Product Recovery  
discs.″  
v Back up your hard disk periodically. See “Backup and recovery” on page 12.  
v Create a Recovery Repair diskette. See “Solving recovery problems” on page  
Note: The rescue disc, first disc of the Product Recovery discs and backup  
discs are startable (bootable). They can be started in any type of CD or  
DVD drive except for a DVD-RAM media.  
If you encounter a problem, you can use the recovery tools from either the  
Windows environment or from the Rescue and Recovery workspace to do one  
of the two recovery operations:  
v Rescue files  
v Restore your backups  
the two recovery operations.  
See the Access IBM program for additional information about the Rescue and  
Recovery program.  
Creating and using product recovery discs  
If your computer is equipped with a recordable CD or DVD drive, you can  
create a set of Product Recovery discs that enables you to restore the contents  
of the hard disk to the same state as when the computer was originally  
shipped from the factory. Product Recovery discs are useful if you transfer the  
computer to another area, sell the computer, recycle the computer, or as a last  
resort put the computer in an operational state after all other methods of  
recovery have failed. It is a good idea to create a set of Product Recovery discs  
as soon as possible.  
© Copyright Lenovo 2005. © Portions Copyright IBM Corp. 2005.  
11  
 
 
Note: Your Microsoft Windows license permits you to create only one set of  
Product Recovery discs, so it is important that you store the discs in a  
safe place after you make them.  
To create Product Recovery discs, do the following:  
1. From the Windows desktop, click Start, click All Programs, click Access  
IBM, then click Create Product Recovery discs.  
2. Follow the instructions on the screen.  
To use Product Recovery discs, do the following:  
Attention: When you restore the factory contents from the Product Recovery  
discs, all files currently on the hard disk will be deleted and replaced by the  
original factory contents. During the restore process, you will be given the  
opportunity to save one or more files currently on your hard disk drive to  
other media before any data is removed.  
1. Insert the Rescue and Recovery disc into your CD or DVD drive.  
2. Restart your computer.  
3. After a short delay, the Rescue and Recovery workspace opens.  
Note: If the Rescue and Recovery workspace fails to open, you might not  
have your startup device (CD drive or DVD drive) set correctly in  
your BIOS startup sequence. See “Setting a rescue device in the  
startup sequence” on page 18 for more information.  
4. In the Rescue and Recovery menu, click Restore your system.  
5. Click Restore my hard drive to the original factory state and then click  
Next.  
6. Follow the instructions on the screen. Insert the appropriate Product  
Recovery disc when prompted.  
Note: After restoring your hard disk to the original factory content, you might  
have to reinstall some software or drivers. See Post-recovery noteson  
page 15 for details.  
Backup and recovery  
The Rescue and Recovery program enables you to back up your complete hard  
disk contents including the operating system, data files, application programs,  
and personal settings. You can designate where the Rescue and Recovery  
program stores the backup:  
v On a protected area of your hard disk  
v On a second hard disk installed in your computer  
v On an externally attached USB hard disk  
12  
 
 
v On a network drive  
v On recordable CDs or DVDs (a recordable CD or DVD drive is required for  
this option)  
After you have backed up your hard disk, you can restore the complete  
contents of the hard disk, restore selected files only, or restore only the  
Windows operating system and applications.  
To perform a backup operation, do the following:  
1. From the Windows desktop, click Start, click All Programs, click Access  
IBM, then click IBM Rescue and Recovery. The Rescue and Recovery  
program opens.  
2. In the menu bar, click Backup; then click Back up now.  
3. Follow the instructions on the screen.  
To perform a restore operation from Rescue and Recovery, do the following:  
1. From the Windows desktop, click Start, click All Programs, click Access  
IBM, then click IBM Rescue and Recovery. The Rescue and Recovery  
program opens.  
2. In the menu bar, click Restore; then do one of the following:  
v Click Restore your system if you want to restore your hard disk to a  
previously backed-up state or to restore only the Windows operating  
system and applications.  
v Click Restore files if you want to restore only selected files from your  
backup.  
3. Follow the instructions on the screen.  
For information about performing a restore operation from the Rescue and  
Using the rescue and recovery workspace  
The Rescue and Recovery workspace resides in a protected, hidden area of  
your hard disk that operates independently from the Windows operating  
system. This enables you to perform recovery operations even if the Windows  
operating system cannot be started. You can perform the following recovery  
operations from the Rescue and Recovery workspace:  
v Rescue files from your hard disk or from a backup: The Rescue and  
Recovery workspace enables you to locate files on your hard disk and  
transfer them to a network drive or other recordable media such as a USB  
hard disk drive or a diskette. This solution is available even if you did not  
back up your files or if changes were made to the files since your last  
Chapter 3. Recovering software 13  
 
 
backup operation. You also can rescue individual files from a Rescue and  
Recovery backup located on your local hard disk, a USB device, or a  
network drive.  
v Restore your hard disk from Rescue and Recovery backup: Once you  
perform a backup operation using the Rescue and Recovery program, you  
can perform restore operations from the Rescue and Recovery workspace,  
even if you cannot start Windows.  
v Restore your hard disk to the factory contents: The Rescue and Recovery  
workspace enables you to restore the complete contents of your hard disk to  
the same state as it was when originally shipped from the factory. If you  
have multiple partitions on your hard disk, you have the option to restore  
the factory contents to the C: partition and leave the other partitions intact.  
Because the Rescue and Recovery workspace operates independently from  
the Windows operating system, you can restore the factory contents even if  
you cannot start Windows.  
Attention: If you restore the hard disk from a Rescue and Recovery backup  
or restore the hard disk to the factory contents, all files on the primary hard  
disk partition (usually drive C) will be deleted in the recovery process. If  
possible, make copies of important files. If you are unable to start Windows,  
you can use the Rescue files feature in the Rescue and Recovery workspace to  
copy files from your hard disk to other media.  
To start the Rescue and Recovery workspace, do the following:  
1. Turn off your computer for at least 5 seconds.  
2. Repeatedly press and release the Enter or F11 key as you turn on your  
computer.  
3. When you hear beeps or see a logo screen, stop pressing and releasing the  
Enter or F11 key.  
4. If you set a Rescue and Recovery password, type your password when  
prompted. The Rescue and Recovery workspace opens after a short delay.  
Note: If the Rescue and Recovery workspace fails to open, see “Solving  
5. Do one of the of the following:  
v To rescue files from your hard disk or from a backup, click Rescue files;  
then, follow the instructions on the screen.  
v To restore your hard disk from a Rescue and Recovery backup or to  
restore your hard drive to the factory contents, click Restore your  
system; then, follow the instructions on the screen.  
Note: After restoring your hard disk to the original factory content, you  
might have to reinstall some software o drivers. See Post-recovery  
notesfor details.  
14  
 
v For information about other features of the Rescue and Recovery  
workspace, click Help.  
Post-recovery notes  
Notes:  
1. After restoring a hard disk to the original factory contents you might have  
to reinstall device drivers for some devices. See “Recovering or installing  
2. Some computers come with Microsoft Office or Microsoft Works  
preinstalled. If you need to recover or reinstall your Microsoft Office or  
Microsoft Works applications, you must use the Microsoft Office CD or  
Microsoft Works CD. These CDs are provided only with computers that  
come with Microsoft Office or Microsoft Works preinstalled.  
Solving recovery problems  
The Rescue and Recovery workspace runs independently of the operating  
system. In order to gain access to the workspace, repeatedly press and release  
the Enter or F11 key during startup. If you are unable to start the Rescue and  
Recovery workspace using this method, you have three options:  
v Use your rescue media (CD, DVD, or USB hard disk) to start the Rescue and  
details.  
v Use a Recovery Repair diskette to reinstall a file that controls access to the  
Rescue and Recovery workspace. See “Creating and using a Recovery Repair  
v If your intent is to restore the hard disk to its original factory contents, you  
can use a set of Product Recovery discs. See “Creating and using product  
It is a good idea to create a Recovery Repair diskette, rescue media, and a set  
of Product Recovery discs as soon as possible and store them in a safe place as  
a precautionary measure.  
If you are unable to access the Rescue and Recovery workspace from rescue  
media or a set of Product Recovery CDs, you might not have the rescue device,  
CD drive, DVD drive or USB hard disk drive, defined as a startup device in  
the BIOS startup sequence. See “Setting a rescue device in the startup  
sequence” on page 18 for more information.  
Rescue media enables you to start the Rescue and Recovery program from CD,  
DVD or an externally attached USB hard disk drive. Rescue media is extremely  
important if you are unable to access the Rescue and Recovery program using  
the Enter or F11 key.  
Chapter 3. Recovering software 15  
 
 
Creating and using rescue media  
Rescue media enables you to start the Rescue and Recovery program from CD  
or DVD. Rescue media is extremely important if you are unable to access the  
Rescue and Recovery program using the Enter or F11 key.  
To create rescue media, do the following:  
1. From the Windows desktop, click Start, click All Programs, click Access  
IBM, then click Create Rescue Media.  
2. Select the radio button for the type of rescue media you want to create.  
3. Click OK.  
4. Follow the instructions on the screen.  
To use rescue media, do one of the following:  
v Insert the rescue disc (CD or DVD) into your CD or DVD drive, then restart  
your computer.  
v Attach your rescue USB hard disk drive to one of the USB connectors on  
your computer, then restart your computer.  
When the rescue media starts, the Rescue and Recovery workspace opens.  
Help for each feature is available from the Rescue and Recovery workspace. If  
your rescue media fails to start, you might not have your rescue device (CD  
drive or DVD drive) set correctly in your BIOS startup sequence. See “Setting a  
Creating and using a Recovery Repair diskette  
To create a Recovery Repair diskette, do the following:  
1. If you are not already connected to the Internet, connect now.  
2. Open an Internet browser and go to the following Web address:  
3. Insert a blank diskette into diskette drive A.  
4. Double-click on the Recovery Repair rnrrepair.exe file; then follow the  
instructions on the screen. The Recovery Repair diskette is created.  
5. Remove the diskette and label it Recovery Repair diskette.  
To use the Recovery Repair diskette, do the following:  
1. Shut down the operating system and turn off the computer.  
2. Insert the Recovery Repair diskette into diskette drive A.  
3. Turn on the computer and follow the instructions on the screen.  
16  
 
 
If the repair operation finishes without error, you will be able to access the  
Rescue and Recovery workspace by repeatedly pressing and releasing the  
Enter or F11 key while you restart your computer.  
If an error message appears during the repair operation and the repair  
operation cannot be completed, you might have a problem with the partition  
that contains the Rescue and Recovery workspace. Use your rescue media to  
access the Rescue and Recovery workspace. For information about creating and  
Recovering or installing device drivers  
Before you can recover or install device drivers, your operating system must be  
installed on your computer. Make sure that you have the documentation and  
software media for the device.  
Device drivers for factory-installed devices are located on the computer hard  
disk (usually drive C) in the ibmtools\drivers folder. Other device drivers are  
on the software media that come with individual devices.  
The latest device drivers for factory-installed devices are also available on the  
To recover a device driver for an factory-installed device, do the following:  
1. Start your computer and operating system.  
2. Use Windows Explorer or My Computer to display the directory structure  
of your hard disk.  
3. Open the C:\IBMTOOLS folder.  
4. Open the drivers folder. Within the drivers folder are several subfolders  
that are named for various devices that are installed in your computer (for  
example, audio, video, and so on).  
5. Open the appropriate subfolder.  
6. Use one of the following methods to recover the device driver:  
v In the device subfolder, look for a readme.txt file or other file with the  
.txt extension that contains information about reinstalling the device  
driver. This file might be named after the operating system, such as  
winxp.txt. The text file has information on how to reinstall the device  
driver.  
v If the device subfolder contains a file with an .inf extension, you can use  
the Add New Hardware program (located in the Windows Control  
Panel) to reinstall the device driver. Not all device drivers can be  
reinstalled using this program. In the Add New Hardware program,  
Chapter 3. Recovering software 17  
 
 
when prompted for the device driver that you want to install, click Have  
Disk and Browse. Then select the appropriate device-driver (.inf) file  
from the device subfolder.  
v In the device subfolder, look for a setup.exe file. Double-click SETUP.EXE  
and follow the instructions on the screen.  
Setting a rescue device in the startup sequence  
Before you start recovery from a CD, DVD, USB hard disk drive, or any other  
external device, you must first change the startup sequence in the Setup Utility.  
1. While turning on your computer, repeatedly press and release the F1 key to  
enter the Setup Utility.  
2. Select Startup and press enter.  
3. In the Startup sequence, select your startup device.  
4. Save and exit the Setup Utility.  
5. Shut down the operating system and turn off the computer.  
6. Do one of the following:  
v If you have an external device, connect it to your computer.  
v If you have a CD or DVD, insert it into your computer.  
7. Turn on your computer.  
18  
 
 
Chapter 4. Getting information, help, and service  
If you need help, service, or technical assistance or just want more information  
about products manufactured by Lenovo, you will find a wide variety of  
sources available from Lenovo to assist you. This section contains information  
about where to go for additional information about Lenovo, products  
manufactured by Lenovo, what to do if you experience a problem with your  
computer, and whom to call for service should it be necessary.  
Getting information  
Information about your computer and preinstalled software, if any, is available  
in the documentation that comes with your computer. That documentation  
includes printed books, online books, README files, and help files. In  
addition, information about the products Lenovo manufactures is available on  
the World Wide Web.  
On the World Wide Web, the Web site has up-to-date information about  
Personal Computer products and support. The address for the Personal  
You can find support information for your products, including supported  
Getting help and service  
If you have a problem with your computer, you will find a wide variety of  
sources available to help you.  
Using the documentation and diagnostic programs  
Many computer problems can be solved without outside assistance. If you  
experience a problem with your computer, the first place to start is the  
troubleshooting information in your computer documentation. If you suspect a  
software problem, see the documentation, including README files and online  
help, that comes with the operating system or application program.  
Most computers and servers come with a set of diagnostic programs that you  
can use to help you identify hardware problems. See the troubleshooting  
information in your computer documentation for instructions on using the  
diagnostic programs.  
The troubleshooting information or the diagnostic programs might tell you that  
you need additional or updated device drivers or other software. Lenovo  
maintains pages on the World Wide Web where you can get the latest technical  
© Copyright Lenovo 2005. © Portions Copyright IBM Corp. 2005.  
19  
 
 
information and download device drivers and updates. To access these pages,  
Calling for service  
If you have tried to correct the problem yourself and still need help, during the  
warranty period, you can get help and information by telephone through the  
Customer Support Center. The following services are available during the  
warranty period:  
v Problem determination - Trained personnel are available to assist you with  
determining if you have a hardware problem and deciding what action is  
necessary to fix the problem.  
v hardware repair - If the problem is determined to be caused by hardware  
under warranty, trained service personnel are available to provide the  
applicable level of service.  
v Engineering Change management - Occasionally, there might be changes  
that are required after a product has been sold. Lenovo or your reseller, if  
authorized by Lenovo, will make selected Engineering Changes (ECs)  
available that apply to your hardware.  
The following items are not covered:  
v Replacement or use of parts not manufactured for or by Lenovo or  
nonwarranted Lenovo parts.  
v Identification of software problem sources.  
v Configuration of BIOS as part of an installation or upgrade.  
v Changes, modifications, or upgrades to device drivers.  
v Installation and maintenance of network operating systems (NOS).  
v Installation and maintenance of application programs.  
Refer to your Statement of Limited Warranty for a full explanation of warranty  
terms. Be sure to retain your proof of purchase to obtain warranty service.  
If possible, be at your computer when you call. Please have the following  
information ready:  
v Machine type and model  
v Serial numbers of your hardware products  
v Description of the problem  
v Exact wording of any error messages  
v Hardware and software configuration information  
Telephone numbers  
For a list of Service and Support phone numbers, see Worldwide telephone  
list” on page 57. Phone numbers are subject to change without notice. For the  
and click Support phone list. If the number for your country or region is not  
listed, contact your Lenovo reseller or Lenovo marketing representative.  
20  
 
In all other countries or regions, contact your reseller or marketing  
representative.  
Other services  
If you travel with your computer or relocate it to a country where your  
ThinkCentre or ThinkPad machine type is sold, your computer might be  
eligible for International Warranty Service, which automatically entitles you to  
obtain warranty service throughout the warranty period. Service will be  
performed by service providers authorized to perform warranty service.  
Service methods and procedures vary by country, and some services might not  
be available in all countries. International Warranty Service is delivered  
through the method of service (such as depot, carry-in, or on-site service) that  
is provided in the servicing country. Service centers in certain countries might  
not be able to service all models of a particular machine type. In some  
countries, fees and restrictions might apply at the time of service.  
To determine whether your computer is eligible for International Warranty  
Service and to view a list of the countries where service is available, go to  
instructions on the screen.  
For technical assistance with the installation of, or questions related to, Service  
Packs for your preinstalled Microsoft Windows product, refer to the Microsoft  
or you can contact the Customer Support Center. Some fees might apply.  
Purchasing additional services  
During and after the warranty period, you can purchase additional services,  
such as support for hardware, operating systems, and application programs;  
network setup and configuration; upgraded or extended hardware repair  
services; and custom installations. Service availability and service name might  
vary by country or region.  
For more information about these services, see the online information.  
Chapter 4. Getting information, help, and service 21  
 
 
22  
 
Chapter 5. Troubleshooting and diagnostics  
This chapter describes some basic troubleshooting and diagnostic tools. If your  
computer problem is not described here, use Access IBM for more detailed  
troubleshooting information or see “Additional help” on page xv.  
Basic troubleshooting  
Symptom  
Action  
The computer does not  
start when you press the  
power button.  
Verify that:  
v
The power cord is plugged into the rear of the computer  
and into a working electrical outlet.  
v
If your computer has a secondary power switch on the  
back of the computer, ensure that it is switched on. Check  
the power indicator on the front of the computer to ensure  
that the power is on.  
v
The power supply and system board are working. See  
If you cannot correct the problem, have the computer  
serviced.  
The monitor screen is  
blank.  
Verify that:  
v
v
v
v
v
The monitor cable is securely attached to the rear of the  
monitor and to the rear of the computer.  
The monitor power cord is plugged into the monitor and  
into a working electrical outlet.  
The monitor is turned on, and the brightness and contrast  
controls are set correctly.  
The monitor signal cable is securely connected to the  
monitor and to the monitor connector on the computer.  
The power supply and system board are working. See  
Note: If your computer has two monitor connectors, verify  
that your monitor is connected to the one in the PCI-express  
(PCI-e) option connector rather than the one in the rear of  
the system board. See Step 4 on page 3.  
If you cannot correct the problem, have the computer  
serviced.  
© Copyright Lenovo 2005. © Portions Copyright IBM Corp. 2005.  
23  
 
 
Symptom  
Action  
The keyboard does not  
work. The computer  
does not respond to the  
keyboard.  
Verify that:  
v
v
v
The computer and monitor are turned on and the  
brightness and contrast controls are set correctly.  
The keyboard is securely connected to the keyboard  
connector on the computer.  
No keys are stuck.  
If you cannot correct the problem, have the computer  
serviced.  
The Enhanced  
Verify that:  
Performance USB  
Keyboard does not work  
v
v
The computer is turned on.  
The keyboard is securely connected to a USB connector on  
the rear of the computer.  
v
No keys are stuck.  
If you cannot correct the problem, have the computer  
serviced.  
The mouse does not  
work. The computer  
does not respond to the  
mouse.  
Note: This applies to a  
mechanical mouse only.  
Clean the mouse. Verify that:  
v
The computer and monitor are turned on and the  
brightness and contrast controls are set correctly.  
v
The mouse is securely connected to the mouse connector  
on the computer.  
If you cannot correct the problem, have the computer  
serviced.  
The operating system  
will not start.  
Verify that:  
v
v
There is no diskette in the diskette drive.  
The startup sequence includes the device where the  
operating system resides. Usually, the operating system is  
on the hard disk.  
During startup, look for prompt to start the Setup Utility  
details.  
Verify the startup sequence in the Setup Utility program.  
If you cannot correct the problem, have the computer  
serviced.  
An error code is  
displayed before the  
operating system starts.  
Write down the code number, and see “Error codes” on page  
The computer beeps  
Verify that no keys are stuck down.  
multiple times before the  
operating system starts.  
If you cannot correct the problem, have the computer  
serviced.  
24  
 
Power supply and system board Diagnostic LEDs  
You computer has two LEDs located on power supply on the back of the  
chassis. The power button LED located on front of your computer and the two  
LEDs on the back will help you determine if the power supply or system  
board is working correctly. The following table uses the LEDs to diagnose  
possible power supply and system board problems.  
Power Button  
LED  
Green LED Yellow LED Diagnosis  
Off  
Off  
Off  
Check the following first:  
v
v
Is power cord plugged in?  
Is the power strip on?  
Failing power supply  
Failing system board  
Off (After  
pressing the  
power  
On  
Off  
button)  
On  
On  
On  
On  
On  
Off  
Failing power supply  
Normal working conditions, but if your  
computer is not working correctly then you  
have a failing system board or a failing  
microprocessor  
If you cannot correct the problem, have your computer serviced.  
Note: To reset the computer once a yellow LED is on, unplug the power cord.  
PC-Doctor for DOS Diagnostics  
The PC-Doctor for DOS Diagnostics program runs independently of the  
operating system. You can use this program to test hardware components of  
your computer. You can use this program when other methods are not  
available or have not been successful in isolating a possible hardware problem.  
You can run the diagnostics from the Rescue and Recovery workspace on your  
hard disk. Alternatively, you can create bootable diagnostics diskettes from the  
Rescue and Recovery workspace.  
You can also download the latest version of the diagnostics program from  
machine type and model number into the Quick Path field to find the  
downloadable files that are specific to your computer.  
Chapter 5. Troubleshooting and diagnostics 25  
 
 
Running Diagnostics from the Rescue and Recovery  
workspace  
Use the following steps to run diagnostics from the Rescue and Recovery  
workspace:  
1. Shut down your operating system, and turn off the computer.  
2. When you turn on your computer, repeatedly press and release the Enter or  
F11 key when indicated on the screen to start the Rescue and Recovery  
workspace.  
3. From the main menu, select Diagnose Hardware.  
4. Follow the prompts on the screen.  
5. Restart the computer.  
Creating a Diagnostics diskette  
Use the following steps to create a diagnostics diskette:  
1. Shut down your operating system, and turn off the computer.  
2. When you turn on your computer, repeatedly press and release the Enter or  
F11 key when indicated on the screen to start the Rescue and Recovery  
workspace.  
3. From the main menu, select Create a diagnostics disk.  
4. Follow the instructions on the screen.  
5. When prompted, insert a blank, formatted diskette into the diskette drive,  
and follow the instructions on the screen.  
Notes:  
1. You can also download the latest version of the diagnostic program from  
Quick Path field, type your machine type to find the downloadable files  
specific to your computer.  
2. You can download a self starting bootable CD image (known as an .iso  
image) of the diagnostics program from  
diskette drive.  
Running the Diagnostics diskette  
Use the following steps to run the diagnostics diskette or CD image:  
1. Shut down the operating system, and turn off the computer.  
2. Insert the diagnostics diskette into the diskette drive or CD into the drive.  
3. Turn on your computer.  
4. When the diagnostics program opens, Follow the instructions that are  
displayed on the screen. For help, press F1.  
5. When the program finishes, remove the diskette or CD from the drive.  
26  
 
 
6. Shut down or restart your computer.  
Error codes  
The following table includes some of the more common error codes that might  
be displayed when your computer is performing the power-on self-test (POST).  
v Record error codes that are displayed. If you call for service, you will be  
asked for the error codes.  
v If there are multiple error codes, always work to solve problems in the order  
in which the error codes are displayed. Usually, solving the first error code  
will solve succeeding ones.  
v If the error code is not in the following table, more in-depth troubleshooting  
is required.  
– If the operating system starts when you turn on your computer, see  
“PC-Doctor for DOS Diagnostics” on page 25 to run diagnostics. Also, use  
the Access IBM program for more information on problem solving.  
– If the operating system will not start, have the computer serviced.  
Code  
135  
Description  
Action  
Fan failure  
Have the computer serviced.  
Verify that:  
162  
A change in device  
configuration occurred.  
v
v
All external devices are turned on.  
All devices are properly installed  
and securely connected.  
Reload the default configuration  
settings using the Setup Utility.  
If you cannot correct the problem,  
have the computer serviced.  
164  
System memory size is less  
than expected.  
Add more memory to your computer  
or use the Setup Utility to accept the  
new memory amount.  
If you cannot correct the problem,  
have the computer serviced.  
210 or 211  
A keyboard error has occurred. Verify that:  
v
The keyboard is properly  
connected.  
v
No keys on the keyboard are stuck.  
If you cannot correct the problem,  
have the computer serviced.  
Chapter 5. Troubleshooting and diagnostics 27  
 
 
Code  
Description  
Action  
250  
The battery is defective.  
Replace the battery. See the battery  
replacement procedure in your online  
User Guide, which is available  
through the Access IBM program.  
270 or 271  
Real time clock error  
Set the date and time using the Setup  
Utility.  
If you cannot correct the problem,  
have the computer serviced.  
662  
A change in configuration  
occurred.  
A diskette drive has been added or  
removed.  
v
Restore the original hardware.  
Or  
v
Accept the new configuration using  
the Setup Utility.  
If you cannot correct the problem,  
have the computer serviced.  
1762  
A change in configuration  
occurred.  
A hard disk drive has been added or  
removed.  
v
Restore the original hardware.  
Or  
v
Accept the new configuration using  
the Setup Utility.  
If you cannot correct the problem,  
have the computer serviced.  
1962  
5962  
No operating system found or  
no device in the startup  
sequence has a valid boot  
record.  
Change the startup sequence using  
the Setup Utility.  
If you cannot correct the problem,  
have the computer serviced.  
A change in configuration  
occurred.  
An ATAPI device has been added or  
removed.  
v
Restore the original hardware.  
Or  
v
Accept the new configuration using  
the Setup Utility.  
If you cannot correct the problem,  
have the computer serviced.  
28  
 
Code  
Description  
Action  
8603  
Pointing device error  
v
v
Install a mouse.  
Or  
No mouse was detected.  
Set the mouse option correctly  
using the Setup Utility.  
If you cannot correct the problem,  
have the computer serviced.  
POST beep codes  
Another way for POST to notify you of errors is through a series of audible  
beeps. A beep pattern represents a numeric value and provides further  
information about the location of a potential problem.  
The following are the most common POST beep codes that you might hear  
when starting your computer.  
Beep pattern  
Description  
Action  
1 long and 2 short  
beeps  
No on-screen message. Beeps Remove and reinstall the dual  
occur before video  
initialization.  
inline memory modules  
(DIMMs).  
If the problem persists, have the  
computer serviced.  
1 long beep followed External ROM failure (such as  
If the problem persists, have the  
computer serviced.  
by a series of short  
beeps  
VGA)  
2 short beeps  
A POST error occurred.  
If you have changed the  
hardware configuration, go into  
the Setup Utility and exit to save  
setting. Otherwise refer to error  
code section to resolve error.  
1 short - 3 short - 3  
short - 1 short  
No memory or no  
configuration memory  
Reinstall the memory.  
If problem persists, replace the  
memory.  
Here are some general guidelines for working with POST beep codes:  
v Record any beep patterns that you hear. If you call for service, you will be  
asked for the beep patterns.  
v If the beep pattern is not in this book, more in-depth troubleshooting is  
required.  
Chapter 5. Troubleshooting and diagnostics 29  
 
 
– If the operating system starts when you turn on your computer, use the  
Access IBM program to learn how to run diagnostics and see the entire  
online troubleshooting procedures.  
– If the operating system will not start, have the computer serviced.  
30  
 
Appendix A. IBM Lotus Software Offer  
About the offer: As a qualifying ThinkCentre or ThinkPad personal computer  
customer, you are receiving a single, limited license for the Lotus Notes®  
standaloneclient and a single license for the Lotus® SmartSuite® software.  
These licenses entitle you to install and use this software on your new  
ThinkCentre or ThinkPad personal computer using one of the following  
options:  
v Media for this software is not included in this offer. If you do not already  
have the appropriate Lotus Notes Client or Lotus SmartSuite software  
media, you can order a CD and install the software onto your computer.**  
Use one of the methods listed on the following page to order.  
v If you already have a licensed copy of the software, you are entitled to  
make and use one additional copy of the software you have.  
About IBM Lotus Notes: With your standalone, limited use Notes® client, you  
can integrate your most valuable messaging, collaborative and personal  
information management (PIM) resources – like e-mail, calendar, to-do list –  
allowing you to access them while connected to or disconnected from your  
network. The standalone license does not include the right to access any IBM  
Lotus Domino® servers; however this stand-alone license may be upgraded to  
a full Notes license at a reduced price. For more information visit  
About IBM Lotus SmartSuite: Lotus SmartSuite contains powerful  
applications with timesaving features that give you a head start on your work  
and guide you through individual tasks.  
v Lotus Word Pro® Word Processor  
v Lotus 1-2-3® – Spreadsheet  
v Lotus Freelance Graphics® – Presentation Graphics  
v Lotus Approach® – Database  
v Lotus Organizer® – Time, Contact, and Information Manager  
v Lotus FastSite® Web Publisher  
v Lotus SmartCenter – Internet Information Manager  
Customer Support: For support information and phone numbers to help with  
purchase technical support beyond this initial installation support, visit  
International License Agreement: The software licensed to you under this  
offer does not include software upgrades or technical support, and is subject to  
the terms and conditions of the IBM International Program License Agreement  
(IPLA) that accompanies the software. Your use of the Lotus SmartSuite and  
© Copyright Lenovo 2005. © Portions Copyright IBM Corp. 2005.  
31  
 
 
Lotus Notes programs described in this offer constitutes acceptance of the  
terms of this Offer and the IPLA. For further information regarding the IBM  
not for resale.  
Proof of Entitlement: The proof of purchase for your qualifying personal  
computer, as well as this Offer document, should be retained as your proof of  
entitlement.  
Purchasing Upgrades, Additional Licenses and Technical Support  
Software upgrades and technical support are available for a fee through IBM’s  
Passport Advantage® Program. For information about purchasing additional  
licenses for Notes, SmartSuite, or other Lotus products, visit  
To order a CD:  
**Important: Pursuant to this Offer, you may order one CD media per license.  
You will need to provide the 7 digit serial number of the new ThinkCentre or  
ThinkPad personal computer that you purchased. The CD is provided at no  
charge; however, applicable shipping, duties and taxes may be imposed by  
local jurisdictions. Please allow 10 to 20 business days from receipt of your  
request for delivery.  
v In U. S. Or Canada:  
Call 1-800-690-3899  
v In Latin American Countries:  
– Mail address:  
IBM - Lotus Notes and SmartSuite Program  
Modus Media International  
501 Innovation Avenue  
Morrisville, NC, USA 27560  
Fax: 919-405-4495  
To inquire about an order, contact:  
v In European Countries:  
– Mail address:  
IBM - Lotus Notes and SmartSuite Program  
P.O. Box 3118  
Cumbernauld, Scotland, G68 9JX  
To inquire about an order, contact:  
32  
 
v In Asia Pacific Countries:  
– Mail address:  
IBM - Lotus Notes and SmartSuite Program  
Modus Media International  
eFulfillment Solution Center  
750 Chai Chee Road  
#03-10/14, Technopark at Chai Chee,  
Singapore 469000  
Fax: +65 6448 5830  
To inquire about an order, contact:  
Appendix A. IBM Lotus Software Offer 33  
 
34  
 
Appendix B. Lenovo Statement of Limited Warranty  
LSOLW-00 05/2005  
Part 1 - General Terms  
This Statement of Limited Warranty includes Part 1 - General Terms, Part 2 -  
Country-unique Terms, and Part 3 - Warranty Information. The terms of Part 2  
replace or modify those of Part 1. The warranties provided by Lenovo Group Limited  
or one of its subsidiaries (called Lenovo) in this Statement of Limited Warranty  
apply only to Machines you purchase for your use, and not for resale. The term  
“Machine” means a Lenovo machine, its options, features, conversions, upgrades or  
peripheral products, or any combination of them. The term “Machine” does not  
include any software programs, whether pre-loaded with the Machine, installed  
subsequently or otherwise. Nothing in this Statement of Limited Warranty affects  
any statutory rights of consumers that cannot be waived or limited by  
contract.  
What this Warranty Covers  
Lenovo warrants that each Machine 1) is free from defects in materials and  
workmanship and 2) conforms to Lenovo’s Official Published Specifications  
(“Specifications”) which are available on request. The warranty period for the  
Machine starts on the original date of installation and is specified in Part 3 -  
Warranty Information. The date on your invoice or sales receipt is the date of  
installation unless Lenovo or your reseller informs you otherwise. Unless  
Lenovo specifies otherwise, these warranties apply only in the country or  
region in which you purchased the Machine.  
THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND  
REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR  
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED  
WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS  
FOR A PARTICULAR PURPOSE. SOME STATES OR JURISDICTIONS DO  
NOT ALLOW THE EXCLUSION OF EXPRESS OR IMPLIED  
WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.  
IN THAT EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO  
THE WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT  
PERIOD. SOME STATES OR JURISDICTIONS DO NOT ALLOW  
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO  
THE ABOVE LIMITATION MAY NOT APPLY TO YOU.  
What this Warranty Does not Cover  
This warranty does not cover the following:  
© Copyright Lenovo 2005. © Portions Copyright IBM Corp. 2005.  
35  
 
 
v any software programs, whether pre-loaded or shipped with the Machine, or  
installed subsequently;  
v failure resulting from misuse, accident, modification, unsuitable physical or  
operating environment, or improper maintenance by you;  
v failure caused by a product for which Lenovo is not responsible; and  
v any non-Lenovo products, including those that Lenovo may procure and  
provide with or integrate into a Lenovo Machine at your request.  
The warranty is voided by removal or alteration of identification labels on the  
Machine or its parts.  
Lenovo does not warrant uninterrupted or error-free operation of a Machine.  
Any technical or other support provided for a Machine under warranty, such  
as assistance with "how-to" questions and those regarding Machine set-up and  
installation, is provided WITHOUT WARRANTIES OF ANY KIND.  
How to Obtain Warranty Service  
Warranty service may be provided by Lenovo, IBM, your reseller if authorized  
to perform warranty service, or an authorized warranty service provider. Each  
of them is referred to as a “Service Provider.”  
If the Machine does not function as warranted during the warranty period,  
contact a Service Provider. If you do not register the Machine with Lenovo,  
you may be required to present proof of purchase as evidence of your  
entitlement to warranty service.  
What Lenovo Will Do to Correct Problems  
When you contact a Service Provider for service, you must follow the problem  
determination and resolution procedures that we specify. An initial diagnosis  
of your problem can be made either by a technician over the telephone or  
electronically by access to a support website.  
The type of warranty service applicable to your Machine is specified in Part 3 -  
Warranty Information.  
You are responsible for downloading and installing designated software  
updates from a support web site or from other electronic media, and following  
the instructions that your Service Provider provides. Software updates may  
include basic input/output system code (called “BIOS”), utility programs,  
device drivers, and other software updates.  
If your problem can be resolved with a Customer Replaceable Unit (“CRU”)  
(e.g., keyboard, mouse, speaker, memory, hard disk drive), your Service  
Provider will ship the CRU to you for you to install.  
36  
 
If the Machine does not function as warranted during the warranty period and  
your problem cannot be resolved over the telephone or electronically, through  
your application of software updates, or with a CRU, your Service Provider,  
will either, at its discretion, 1) repair it to make it function as warranted, or 2)  
replace it with one that is at least functionally equivalent. If your Service  
Provider is unable to do either, you may return the Machine to your place of  
purchase and your money will be refunded.  
As part of the warranty service, your Service Provider may also install selected  
engineering changes that apply to the Machine.  
Exchange of a Machine or Part  
When the warranty service involves the exchange of a Machine or part, the  
item your Service Provider replaces becomes Lenovo’s property and the  
replacement becomes yours. You represent that all removed items are genuine  
and unaltered. The replacement may not be new, but will be in good working  
order and at least functionally equivalent to the item replaced. The  
replacement assumes the warranty service status of the replaced item.  
Your Additional Responsibilities  
Before your Service Provider exchanges a Machine or part, you agree to  
remove all features, parts, options, alterations, and attachments not under  
warranty service.  
You also agree to:  
1. ensure that the Machine is free of any legal obligations or restrictions that  
prevent its exchange;  
2. obtain authorization from the owner to have your Service Provider service  
a Machine that you do not own; and  
3. where applicable, before service is provided:  
a. follow the service request procedures that your Service Provider  
provides;  
b. backup or secure all programs, data, and funds contained in the  
Machine; and  
c. provide your Service Provider with sufficient, free, and safe access to  
your facilities to permit Lenovo to fulfill its obligations.  
4. (a) ensure all information about identified or identifiable individuals  
(Personal Data) is deleted from the Machine (to the extent technically  
possible), (b) allow your Service Provider or a supplier to process on your  
behalf any remaining Personal Data as your Service Provider considers  
necessary to fulfill its obligations under this Statement of Limited Warranty  
(which may include shipping the Machine for such processing to other  
service locations around the world), and (c) ensure that such processing  
complies with any laws applicable to such Personal Data.  
Appendix B. Lenovo Statement of Limited Warranty 37  
 
Limitation of Liability  
Lenovo is responsible for loss of, or damage to, your Machine only while it is  
1) in your Service Provider’s possession or 2) in transit in those cases where  
Lenovo is responsible for the transportation charges.  
Neither Lenovo nor your Service Provider are responsible for any of your  
confidential, proprietary or personal information contained in a Machine which  
you return for any reason. You should remove all such information from the  
Machine prior to its return.  
Circumstances may arise where, because of a default on Lenovo’s part or other  
liability, you are entitled to recover damages from Lenovo. In each such  
instance, regardless of the basis on which you are entitled to claim damages  
from Lenovo (including fundamental breach, negligence, misrepresentation, or  
other contract or tort claim), except for any liability that cannot be waived or  
limited by applicable laws, Lenovo is liable for no more than  
1. damages for bodily injury (including death) and damage to real property  
and tangible personal property for which Lenovo is legally liable; and  
2. the amount of any other actual direct damages, up to the charges for the  
Machine that is subject of the claim.  
This limit also applies to Lenovo’s suppliers, resellers and your Service  
Provider. It is the maximum for which Lenovo, its suppliers, resellers, and  
your Service Provider are collectively responsible.  
UNDER NO CIRCUMSTANCES IS LENOVO, ITS SUPPLIERS, RESELLERS  
OR SERVICE PROVIDERS LIABLE FOR ANY OF THE FOLLOWING EVEN  
IF INFORMED OF THEIR POSSIBILITY: 1) THIRD PARTY CLAIMS  
AGAINST YOU FOR DAMAGES (OTHER THAN THOSE UNDER THE  
FIRST ITEM LISTED ABOVE); 2) LOSS OF, OR DAMAGE TO, DATA; 3)  
SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY  
ECONOMIC CONSEQUENTIAL DAMAGES; OR 4) LOST PROFITS,  
BUSINESS REVENUE, GOODWILL OR ANTICIPATED SAVINGS. SOME  
STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR  
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO  
THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.  
Governing Law  
Both you and Lenovo consent to the application of the laws of the country in  
which you acquired the Machine to govern, interpret, and enforce all of your  
and Lenovo’s rights, duties, and obligations arising from, or relating in any  
manner to, the subject matter of this Statement of Limited Warranty, without  
regard to conflict of law principles.  
38  
 
THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU  
MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO  
STATE OR JURISDICTION TO JURISDICTION.  
Jurisdiction  
All of our rights, duties, and obligations are subject to the courts of the country  
in which you acquired the Machine.  
Part 2 - Country-unique Terms  
AMERICAS  
ARGENTINA  
Jurisdiction: The following is added after the first sentence:  
Any litigation arising from this Statement of Limited Warranty will be settled  
exclusively by the Ordinary Commercial Court of the city of Buenos Aires.  
BOLIVIA  
Jurisdiction: The following is added after the first sentence:  
Any litigation arising from this Statement of Limited Warranty will be settled  
exclusively by the courts of the city of La Paz.  
BRAZIL  
Jurisdiction: The following is added after the first sentence:  
Any litigation arising from this Statement of Limited Warranty will be settled  
exclusively by the court of Rio de Janeiro, RJ.  
CHILE  
Jurisdiction: The following is added after the first sentence:  
Any litigation arising from this Statement of Limited Warranty will be settled  
exclusively by the Civil Courts of Justice of Santiago.  
COLOMBIA  
Jurisdiction: The following is added after the first sentence:  
Any litigation arising from this Statement of Limited Warranty will be settled  
exclusively by the Judges of the Republic of Colombia.  
ECUADOR  
Jurisdiction: The following is added after the first sentence:  
Any litigation arising from this Statement of Limited Warranty will be settled  
exclusively by the Judges of Quito.  
MEXICO  
Jurisdiction: The following is added after the first sentence:  
Any litigation arising from this Statement of Limited Warranty will be settled  
exclusively by the Federal Courts of Mexico City, Federal District.  
Appendix B. Lenovo Statement of Limited Warranty 39  
 
 
PARAGUAY  
Jurisdiction: The following is added after the first sentence:  
Any litigation arising from this Statement of Limited Warranty will be settled  
exclusively by the courts of the city of Asuncion.  
PERU  
Jurisdiction: The following is added after the first sentence:  
Any litigation arising from this Statement of Limited Warranty will be settled  
exclusively by the Judges and Tribunals of the Judicial District of Lima,  
Cercado.  
Limitation of Liability: The following is added at the end of this section:  
In accordance with Article 1328 of the Peruvian Civil Code the limitations and  
exclusions specified in this section will not apply to damages caused by  
Lenovo’s willful misconduct (dolo) or gross negligence (culpa inexcusable).  
URUGUAY  
Jurisdiction: The following is added after the first sentence:  
Any litigation arising from this Statement of Limited Warranty will be settled  
exclusively by the City of Montevideo Court’s Jurisdiction.  
VENEZUELA  
Jurisdiction: The following is added after the first sentence:  
Any litigation arising from this Statement of Limited Warranty will be settled  
exclusively by the Courts of the Metropolitan Area Of the City of Caracas.  
NORTH AMERICA  
How to Obtain Warranty Service: The following is added to this Section:  
To obtain warranty service from IBM service in Canada or the United States,  
call 1-800-IBM-SERV (426-7378).  
CANADA  
Limitation of Liability: The following replaces item 1 of this section:  
1. damages for bodily injury (including death) or physical harm to real  
property and tangible personal property caused by Lenovo’s negligence; and  
Governing Law: The following replaces "laws of the country in which you acquired  
the Machine" in the first sentence:  
laws in the Province of Ontario.  
UNITED STATES  
Governing Law: The following replaces "laws of the country in which you acquired  
the Machine" in the first sentence:  
laws of the State of New York.  
40  
 
ASIA PACIFIC  
AUSTRALIA  
What this Warranty Covers: The following paragraph is added to this section:  
The warranties specified in this Section are in addition to any rights you may  
have under the Trade Practices Act 1974 or other similar legislation and are  
only limited to the extent permitted by the applicable legislation.  
Limitation of Liability: The following is added to this section:  
Where Lenovo is in breach of a condition or warranty implied by the Trade  
Practices Act 1974 or other similar legislation, Lenovo’s liability is limited to  
the repair or replacement of the goods or the supply of equivalent goods.  
Where that condition or warranty relates to right to sell, quiet possession or  
clear title, or the goods are of a kind ordinarily acquired for personal, domestic  
or household use or consumption, then none of the limitations in this  
paragraph apply.  
Governing Law: The following replaces "laws of the country in which you  
acquired the Machinein the first sentence:  
laws of the State or Territory.  
CAMBODIA AND LAOS  
Governing Law: The following replaces "laws of the country in which you  
acquired the Machine" in the first sentence:  
laws of the State of New York, United States of America.  
CAMBODIA, INDONESIA, AND LAOS  
Arbitration: The following is added under this heading:  
Disputes arising out of or in connection with this Statement of Limited  
Warranty shall be finally settled by arbitration which shall be held in  
Singapore in accordance with the Arbitration Rules of Singapore International  
Arbitration Center (SIAC Rules) then in effect. The arbitration award shall be  
final and binding for the parties without appeal and shall be in writing and set  
forth the findings of fact and the conclusions of law.  
The number of arbitrators shall be three, with each side to the dispute being  
entitled to appoint one arbitrator. The two arbitrators appointed by the parties  
shall appoint a third arbitrator who shall act as chairman of the proceedings.  
Vacancies in the post of chairman shall be filled by the president of the SIAC.  
Other vacancies shall be filled by the respective nominating party. Proceedings  
shall continue from the stage they were at when the vacancy occurred.  
Appendix B. Lenovo Statement of Limited Warranty 41  
 
If one of the parties refuses or otherwise fails to appoint an arbitrator within 30  
days of the date the other party appoints its, the first appointed arbitrator shall  
be the sole arbitrator, provided that the arbitrator was validly and properly  
appointed.  
All proceedings shall be conducted, including all documents presented in such  
proceedings, in the English language. The English language version of this  
Statement of Limited Warranty prevails over any other language version.  
HONG KONG S.A.R. OF CHINA AND MACAU S.A.R. OF CHINA  
Governing Law: The following replaces "laws of the country in which you  
acquired the Machine" in the first sentence:  
laws of Hong Kong Special Administrative Region of China.  
INDIA  
Limitation of Liability: The following replaces items 1 and 2 of this section:  
1. liability for bodily injury (including death) or damage to real property and  
tangible personal property will be limited to that caused by Lenovo’s  
negligence; and  
2. as to any other actual damage arising in any situation involving  
nonperformance by Lenovo pursuant to, or in any way related to the  
subject of this Statement of Limited Warranty, the charge paid by you for  
the individual Machine that is the subject of the claim.  
Arbitration: The following is added under this heading  
Disputes arising out of or in connection with this Statement of Limited  
Warranty shall be finally settled by arbitration which shall be held in  
Bangalore, India in accordance with the laws of India then in effect. The  
arbitration award shall be final and binding for the parties without appeal and  
shall be in writing and set forth the findings of fact and the conclusions of law.  
The number of arbitrators shall be three, with each side to the dispute being  
entitled to appoint one arbitrator. The two arbitrators appointed by the parties  
shall appoint a third arbitrator who shall act as chairman of the proceedings.  
Vacancies in the post of chairman shall be filled by the president of the Bar  
Council of India. Other vacancies shall be filled by the respective nominating  
party. Proceedings shall continue from the stage they were at when the  
vacancy occurred.  
If one of the parties refuses or otherwise fails to appoint an arbitrator within 30  
days of the date the other party appoints its, the first appointed arbitrator shall  
be the sole arbitrator, provided that the arbitrator was validly and properly  
appointed.  
All proceedings shall be conducted, including all documents presented in such  
proceedings, in the English language. The English language version of this  
Statement of Limited Warranty prevails over any other language version.  
42  
 
JAPAN  
Governing Law: The following sentence is added to this section:  
Any doubts concerning this Statement of Limited Warranty will be initially  
resolved between us in good faith and in accordance with the principle of  
mutual trust.  
MALAYSIA  
Limitation of Liability: The word SPECIALin item 3 of the fifth paragraph  
is deleted.  
NEW ZEALAND  
What this Warranty Covers: The following paragraph is added to this section:  
The warranties specified in this section are in addition to any rights you may  
have under the Consumer Guarantees Act 1993 or other legislation which  
cannot be excluded or limited. The Consumer Guarantees Act 1993 will not  
apply in respect of any goods which Lenovo provides, if you require the goods  
for the purposes of a business as defined in that Act.  
Limitation of Liability: The following is added to this section:  
Where Machines are not acquired for the purposes of a business as defined in  
the Consumer Guarantees Act 1993, the limitations in this Section are subject to  
the limitations in that Act.  
PEOPLE’S REPUBLIC OF CHINA (PRC)  
Governing Law: The following replaces laws of the country in which you  
acquired the Machinein the first sentence:  
laws of the State of New York, United States of America (except when local  
law requires otherwise).  
PHILIPPINES  
Limitation of Liability: Item 3 in the fifth paragraph is replaced by the following:  
SPECIAL (INCLUDING NOMINAL AND EXEMPLARY DAMAGES),  
MORAL, INCIDENTAL, OR INDIRECT DAMAGES FOR ANY ECONOMIC  
CONSEQUENTIAL DAMAGES; OR  
Arbitration: The following is added: under this heading  
Disputes arising out of or in connection with this Statement of Limited  
Warranty shall be finally settled by arbitration which shall be held in Metro  
Manila, Philippines in accordance with the laws of the Philippines then in  
effect. The arbitration award shall be final and binding for the parties without  
appeal and shall be in writing and set forth the findings of fact and the  
conclusions of law.  
The number of arbitrators shall be three, with each side to the dispute being  
entitled to appoint one arbitrator. The two arbitrators appointed by the parties  
shall appoint a third arbitrator who shall act as chairman of the proceedings.  
Appendix B. Lenovo Statement of Limited Warranty 43  
 
Vacancies in the post of chairman shall be filled by the president of the  
Philippine Dispute Resolution Center, Inc.. Other vacancies shall be filled by  
the respective nominating party. Proceedings shall continue from the stage they  
were at when the vacancy occurred.  
If one of the parties refuses or otherwise fails to appoint an arbitrator within 30  
days of the date the other party appoints its, the first appointed arbitrator shall  
be the sole arbitrator, provided that the arbitrator was validly and properly  
appointed.  
All proceedings shall be conducted, including all documents presented in such  
proceedings, in the English language. The English language version of this  
Statement of Limited Warranty prevails over any other language version.  
SINGAPORE  
Limitation of Liability: The words SPECIALand ECONOMICin item 3 in  
the fifth paragraph are deleted.  
EUROPE, MIDDLE EAST, AFRICA (EMEA)  
THE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES:  
The terms of this Statement of Limited Warranty apply to Machines purchased  
from Lenovo or a Lenovo reseller.  
How to Obtain Warranty Service:  
Add the following paragraph in Western Europe (Andorra, Austria, Belgium, Cyprus,  
Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary,  
Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco,  
Netherlands, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain,  
Sweden, Switzerland, United Kingdom, Vatican State, and any country subsequently  
added to the European Union, as from the date of accession):  
The warranty for Machines acquired in Western Europe shall be valid and  
applicable in all Western Europe countries provided the Machines have been  
announced and made available in such countries.  
If you purchase a Machine in one of the Western European countries, as  
defined above, you may obtain warranty service for that Machine in any of  
those countries from a Service Provider, provided the Machine has been  
announced and made available by Lenovo in the country in which you wish to  
obtain service.  
If you purchased a Personal Computer Machine in Albania, Armenia, Belarus,  
Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Georgia, Hungary,  
Kazakhstan, Kyrgyzstan, Federal Republic of Yugoslavia, Former Yugoslav  
Republic of Macedonia (FYROM), Moldova, Poland, Romania, Russia, Slovak  
44  
 
Republic, Slovenia, or Ukraine, you may obtain warranty service for that  
Machine in any of those countries from a Service Provider, provided the  
Machine has been announced and made available by Lenovo in the country in  
which you wish to obtain service..  
If you purchase a Machine in a Middle Eastern or African country, you may  
obtain warranty service for that Machine from a Service Provider within the  
country of purchase, provided the Machine has been announced and made  
available by Lenovo in that country. Warranty service in Africa is available  
within 50 kilometers of a Service Provider. You are responsible for  
transportation costs for Machines located outside 50 kilometers of a Service  
Provider.  
Governing Law:  
The phrase "the laws of the country in which you acquired the Machine" is  
replaced by:  
1) the laws of Austriain Albania, Armenia, Azerbaijan, Belarus,  
Bosnia-Herzegovina, Bulgaria, Croatia, Georgia, Hungary, Kazakhstan,  
Kyrgyzstan, FYR Macedonia, Moldova, Poland, Romania, Russia, Slovakia,  
Slovenia, Tajikistan, Turkmenistan, Ukraine, Uzbekistan, and FR Yugoslavia;  
2) the laws of Francein Algeria, Benin, Burkina Faso, Cameroon, Cape  
Verde, Central African Republic, Chad, Comoros, Congo Republic, Djibouti,  
Democratic Republic of Congo, Equatorial Guinea, French Guiana, French  
Polynesia, Gabon, Gambia, Guinea, Guinea-Bissau, Ivory Coast, Lebanon,  
Madagascar, Mali, Mauritania, Mauritius, Mayotte, Morocco, New Caledonia,  
Niger, Reunion, Senegal, Seychelles, Togo, Tunisia, Vanuatu, and Wallis &  
Futuna; 3) the laws of Finlandin Estonia, Latvia, and Lithuania; 4) the laws  
of Englandin Angola, Bahrain, Botswana, Burundi, Egypt, Eritrea, Ethiopia,  
Ghana, Jordan, Kenya, Kuwait, Liberia, Malawi, Malta, Mozambique,  
Nigeria, Oman, Pakistan, Qatar, Rwanda, Sao Tome, Saudi Arabia, Sierra  
Leone, Somalia, Tanzania, Uganda, United Arab Emirates, the United  
Kingdom, West Bank/Gaza, Yemen, Zambia, and Zimbabwe; and 5) the laws  
of South Africain South Africa, Namibia, Lesotho and Swaziland.  
Jurisdiction: The following exceptions are added to this section:  
1) In Austria the choice of jurisdiction for all disputes arising out of this  
Statement of Limited Warranty and relating thereto, including its existence,  
will be the competent court of law in Vienna, Austria (Inner-City); 2) in  
Angola, Bahrain, Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan,  
Kenya, Kuwait, Liberia, Malawi, Malta, Mozambique, Nigeria, Oman,  
Pakistan, Qatar, Rwanda, Sao Tome, Saudi Arabia, Sierra Leone, Somalia,  
Tanzania, Uganda, United Arab Emirates, West Bank/Gaza, Yemen, Zambia,  
and Zimbabwe all disputes arising out of this Statement of Limited Warranty  
or related to its execution, including summary proceedings, will be submitted  
to the exclusive jurisdiction of the English courts; 3) in Belgium and  
Luxembourg, all disputes arising out of this Statement of Limited Warranty or  
related to its interpretation or its execution, the law, and the courts of the  
Appendix B. Lenovo Statement of Limited Warranty 45  
 
capital city, of the country of your registered office and/or commercial site  
location only are competent; 4) in France, Algeria, Benin, Burkina Faso,  
Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo  
Republic, Djibouti, Democratic Republic of Congo, Equatorial Guinea,  
French Guiana, French Polynesia, Gabon, Gambia, Guinea, Guinea-Bissau,  
Ivory Coast, Lebanon, Madagascar, Mali, Mauritania, Mauritius, Mayotte,  
Morocco, New Caledonia, Niger, Reunion, Senegal, Seychelles, Togo, Tunisia,  
Vanuatu, and Wallis & Futuna all disputes arising out of this Statement of  
Limited Warranty or related to its violation or execution, including summary  
proceedings, will be settled exclusively by the Commercial Court of Paris; 5) in  
Russia, all disputes arising out of or in relation to the interpretation, the  
violation, the termination, the nullity of the execution of this Statement of  
Limited Warranty shall be settled by Arbitration Court of Moscow; 6) in South  
Africa, Namibia, Lesotho and Swaziland, both of us agree to submit all  
disputes relating to this Statement of Limited Warranty to the jurisdiction of  
the High Court in Johannesburg; 7) in Turkey all disputes arising out of or in  
connection with this Statement of Limited Warranty shall be resolved by the  
Istanbul Central (Sultanahmet) Courts and Execution Directorates of Istanbul,  
the Republic of Turkey; 8) in each of the following specified countries, any  
legal claim arising out of this Statement of Limited Warranty will be brought  
before, and settled exclusively by, the competent court of a) Athens for Greece,  
b) Tel Aviv-Jaffa for Israel, c) Milan for Italy, d) Lisbon for Portugal, and e)  
Madrid for Spain; and 9) in the United Kingdom, both of us agree to submit  
all disputes relating to this Statement of Limited Warranty to the jurisdiction of  
the English courts.  
Arbitration: The following is added under this heading:  
In Albania, Armenia, Azerbaijan, Belarus, Bosnia-Herzegovina, Bulgaria,  
Croatia, Georgia, Hungary, Kazakhstan, Kyrgyzstan, FYR Macedonia,  
Moldova, Poland, Romania, Russia, Slovakia, Slovenia, Tajikistan,  
Turkmenistan, Ukraine, Uzbekistan, and FR Yugoslavia all disputes arising  
out of this Statement of Limited Warranty or related to its violation,  
termination or nullity will be finally settled under the Rules of Arbitration and  
Conciliation of the International Arbitral Center of the Federal Economic  
Chamber in Vienna (Vienna Rules) by three arbitrators appointed in accordance  
with these rules. The arbitration will be held in Vienna, Austria, and the official  
language of the proceedings will be English. The decision of the arbitrators will  
be final and binding upon both parties. Therefore, pursuant to paragraph 598  
(2) of the Austrian Code of Civil Procedure, the parties expressly waive the  
application of paragraph 595 (1) figure 7 of the Code. Lenovo may, however,  
institute proceedings in a competent court in the country of installation.  
In Estonia, Latvia and Lithuania all disputes arising in connection with this  
Statement of Limited Warranty will be finally settled in arbitration that will be  
held in Helsinki, Finland in accordance with the arbitration laws of Finland  
then in effect. Each party will appoint one arbitrator. The arbitrators will then  
46  
 
jointly appoint the chairman. If arbitrators cannot agree on the chairman, then  
the Central Chamber of Commerce in Helsinki will appoint the chairman.  
EUROPEAN UNION (EU)  
THE FOLLOWING TERMS APPLY TO ALL EU COUNTRIES:  
The warranty for Machines acquired in EU countries is valid and applicable in  
all EU countries provided the Machines have been announced and made  
available in such countries.  
How to Obtain Warranty Service: The following is added to this section:  
To obtain warranty service from IBM service in EU countries, see the telephone  
listing in Part 3 - Warranty Information.  
You may contact IBM service at the following address:  
IBM Warranty & Service Quality Dept.  
PO Box 30  
Spango Valley  
Greenock  
Scotland PA16 0AH  
CONSUMERS  
Consumers have legal rights under applicable national legislation governing  
the sale of consumer goods. Such rights are not affected by the warranties  
provided in this Statement of Limited Warranty.  
AUSTRIA, DENMARK, FINLAND, GREECE, ITALY, NETHERLANDS,  
NORWAY, PORTUGAL, SPAIN, SWEDEN AND SWITZERLAND  
Limitation of Liability: The following replaces the terms of this section in its  
entirety:  
Except as otherwise provided by mandatory law:  
1. Lenovo’s liability for any damages and losses that may arise as a  
consequence of the fulfillment of its obligations under or in connection with  
this Statement of Limited Warranty or due to any other cause related to this  
Statement of Limited Warranty is limited to the compensation of only those  
damages and losses proved and actually arising as an immediate and direct  
consequence of the non-fulfillment of such obligations (if Lenovo is at fault)  
or of such cause, for a maximum amount equal to the charges you paid for  
the Machine.  
The above limitation shall not apply to damages for bodily injuries  
(including death) and damages to real property and tangible personal  
property for which Lenovo is legally liable.  
2. UNDER NO CIRCUMSTANCES IS LENOVO, ITS SUPPLIERS,  
RESELLERS OR SERVICE PROVIDERS LIABLE FOR ANY OF THE  
FOLLOWING, EVEN IF INFORMED OF THEIR POSSIBILITY: 1) LOSS  
OF, OR DAMAGE TO, DATA; 2) INCIDENTAL OR INDIRECT  
DAMAGES, OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES;  
Appendix B. Lenovo Statement of Limited Warranty 47  
 
3) LOST PROFITS, EVEN IF THEY ARISE AS AN IMMEDIATE  
CONSEQUENCE OF THE EVENT THAT GENERATED THE DAMAGES;  
OR 4) LOSS OF BUSINESS, REVENUE, GOODWILL, OR  
ANTICIPATED SAVINGS.  
FRANCE AND BELGIUM  
Limitation of Liability: The following replaces the terms of this section in its  
entirety:  
Except as otherwise provided by mandatory law:  
1. Lenovo’s liability for any damages and losses that may arise as a  
consequence of the fulfillment of its obligations under or in connection with  
this Statement of Limited Warranty is limited to the compensation of only  
those damages and losses proved and actually arising as an immediate and  
direct consequence of the non-fulfillment of such obligations (if Lenovo is  
at fault), for a maximum amount equal to the charges you paid for the  
Machine that has caused the damages.  
The above limitation shall not apply to damages for bodily injuries  
(including death) and damages to real property and tangible personal  
property for which Lenovo is legally liable.  
2. UNDER NO CIRCUMSTANCES IS LENOVO, ITS SUPPLIERS,  
RESELLERS OR SERVICE PROVIDERS LIABLE FOR ANY OF THE  
FOLLOWING, EVEN IF INFORMED OF THEIR POSSIBILITY: 1) LOSS  
OF, OR DAMAGE TO, DATA; 2) INCIDENTAL OR INDIRECT  
DAMAGES, OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES;  
3) LOST PROFITS, EVEN IF THEY ARISE AS AN IMMEDIATE  
CONSEQUENCE OF THE EVENT THAT GENERATED THE DAMAGES;  
OR 4) LOSS OF BUSINESS, REVENUE, GOODWILL, OR  
ANTICIPATED SAVINGS.  
THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED:  
AUSTRIA  
The provisions of this Statement of Limited Warranty replace any applicable  
statutory warranties.  
What this Warranty Covers: The following replaces the first sentence of the first  
paragraph of this section:  
The warranty for a Lenovo Machine covers the functionality of the Machine for  
its normal use and the Machine’s conformity to its Specifications.  
The following paragraphs are added to this section:  
The limitation period for consumers in action for breach of warranty is the  
statutory period as a minimum. In case your Service Provider is unable to  
repair a Lenovo Machine, you can alternatively ask for a partial refund as far  
as justified by the reduced value of the unrepaired Machine or ask for a  
cancellation of the respective agreement for such Machine and get your money  
refunded.  
48  
 
The second paragraph does not apply.  
What Lenovo Will Do to Correct Problems: The following is added to this section:  
During the warranty period, Lenovo will reimburse you for the transportation  
charges for the delivery of the failing Machine to IBM Service.  
Limitation of Liability: The following paragraph is added to this section:  
The limitations and exclusions specified in the Statement of Limited Warranty  
will not apply to damages caused by Lenovo with fraud or gross negligence  
and for express warranty.  
The following sentence is added to the end of item 2:  
Lenovo’s liability under this item is limited to the violation of essential  
contractual terms in cases of ordinary negligence.  
EGYPT  
Limitation of Liability: The following replaces item 2 in this section:  
as to any other actual direct damages, Lenovo’s liability will be limited to the  
total amount you paid for the Machine that is the subject of the claim.  
Applicability of suppliers, resellers, and Service Providers (unchanged).  
FRANCE  
Limitation of Liability: The following replaces the second sentence of the first  
paragraph of this section:  
In such instances, regardless of the basis on which you are entitled to claim  
damages from Lenovo, Lenovo is liable for no more than: (items 1 and 2  
unchanged).  
GERMANY  
What this Warranty Covers: The following replaces the first sentence of the first  
paragraph of this section:  
The warranty for a Lenovo Machine covers the functionality of the Machine for  
its normal use and the Machine’s conformity to its Specifications.  
The following paragraphs are added to this section:  
The minimum warranty period for Machines is twelve months. In case your  
Service Provider is unable to repair a Lenovo Machine, you can alternatively  
ask for a partial refund as far as justified by the reduced value of the  
unrepaired Machine or ask for a cancellation of the respective agreement for  
such Machine and get your money refunded.  
The second paragraph does not apply.  
Appendix B. Lenovo Statement of Limited Warranty 49  
 
What Lenovo Will Do to Correct Problems: The following is added to this section:  
During the warranty period, transportation for delivery of the failing Machine  
to Lenovo or IBM service will be at Lenovo’s expense.  
Limitation of Liability: The following paragraph is added to this section:  
The limitations and exclusions specified in the Statement of Limited Warranty  
will not apply to damages caused by Lenovo with fraud or gross negligence  
and for express warranty.  
The following sentence is added to the end of item 2:  
Lenovo’s liability under this item is limited to the violation of essential  
contractual terms in cases of ordinary negligence.  
HUNGARY  
Limitation of Liability: The following is added at the end of this section:  
The limitation and exclusion specified herein shall not apply to liability for a  
breach of contract damaging life, physical well-being, or health that has been  
caused intentionally, by gross negligence, or by a criminal act.  
The parties accept the limitations of liability as valid provisions and state that  
the Section 314.(2) of the Hungarian Civil Code applies as the acquisition price  
as well as other advantages arising out of the present Statement of Limited  
Warranty balance this limitation of liability.  
IRELAND  
What this Warranty Covers: The following is added to this section:  
Except as expressly provided in these terms and conditions, all statutory  
conditions, including all warranties implied, but without prejudice to the  
generality of the foregoing all warranties implied by the Sale of Goods Act  
1893 or the Sale of Goods and Supply of Services Act 1980 are hereby  
excluded.  
Limitation of Liability: The following replaces the terms of section in its entirety:  
For the purposes of this section, a “Default” means any act, statement,  
omission, or negligence on the part of Lenovo in connection with, or in relation  
to, the subject matter of this Statement of Limited Warranty in respect of which  
Lenovo is legally liable to you, whether in contract or tort. A number of  
Defaults which together result in, or contribute to, substantially the same loss  
or damage will be treated as one Default occurring on the date of occurrence  
of the last such Default.  
Circumstances may arise where, because of a Default, you are entitled to  
recover damages from Lenovo.  
This section sets out the extent of Lenovo’s liability and your sole remedy.  
50  
 
1. Lenovo will accept unlimited liability for death or personal injury caused  
by the negligence of Lenovo.  
2. Subject always to the Items for Which Lenovo is Not Liable below, Lenovo  
will accept unlimited liability for physical damage to your tangible  
property resulting from the negligence of Lenovo.  
3. Except as provided in items 1 and 2 above, Lenovo’s entire liability for  
actual damages for any one Default will not in any event exceed 125% of  
the amount you paid for the Machine directly relating to the Default.  
Items for Which Lenovo is Not Liable  
Save with respect to any liability referred to in item 1 above, under no  
circumstances is Lenovo, its suppliers, resellers or Service Providers liable for  
any of the following, even if Lenovo or they were informed of the possibility  
of such losses:  
1. loss of, or damage to, data;  
2. special, indirect, or consequential loss; or  
3. loss of profits, business, revenue, goodwill, or anticipated savings.  
SLOVAKIA  
Limitation of Liability: The following is added to the end of the last paragraph:  
The limitations apply to the extent they are not prohibited under §§ 373-386 of  
the Slovak Commercial Code.  
SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND  
Limitation of Liability: The following is added to this section:  
Lenovo’s entire liability to you for actual damages arising in all situations  
involving nonperformance by Lenovo in respect of the subject matter of this  
Statement of Warranty will be limited to the charge paid by you for the  
individual Machine that is the subject of your claim from Lenovo.  
UNITED KINGDOM  
Limitation of Liability: The following replaces the terms of this section is in its  
entirety:  
For the purposes of this section, a “Default” means any act, statement,  
omission, or negligence on the part of Lenovo in connection with, or in relation  
to, the subject matter of this Statement of Limited Warranty in respect of which  
Lenovo is legally liable to you, whether in contract or tort. A number of  
Defaults which together result in, or contribute to, substantially the same loss  
or damage will be treated as one Default.  
Circumstances may arise where, because of a Default, you are entitled to  
recover damages from Lenovo.  
This section sets out the extent of Lenovo’s liability and your sole remedy.  
1. Lenovo will accept unlimited liability for:  
a. death or personal injury caused by the negligence of Lenovo; and  
Appendix B. Lenovo Statement of Limited Warranty 51  
 
b. any breach of its obligations implied by Section 12 of the Sale of Goods  
Act 1979 or Section 2 of the Supply of Goods and Services Act 1982, or  
any statutory modification or re-enactment of either such Section.  
2. Lenovo will accept unlimited liability, subject always to the Items for  
Which Lenovo is Not Liable below, for physical damage to your tangible  
property resulting from the negligence of Lenovo.  
3. Lenovo’s entire liability for actual damages for any one Default will not in  
any event, except as provided in items 1 and 2 above, exceed 125% of the  
total purchase price payable or the charges for the Machine directly relating  
to the Default.  
These limits also apply to Lenovo’s suppliers, resellers and Service Providers.  
They state the maximum for which Lenovo and such suppliers, resellers and  
Service Providers are collectively responsible.  
Items for Which Lenovo is Not Liable  
Save with respect to any liability referred to in item 1 above, under no  
circumstances is Lenovo or any of its suppliers, resellers or Service Providers  
liable for any of the following, even if Lenovo or they were informed of the  
possibility of such losses:  
1. loss of, or damage to, data;  
2. special, indirect, or consequential loss; or  
3. loss of profits, business, revenue, goodwill, or anticipated savings.  
Part 3 - Warranty Information  
This Part 3 provides information regarding the warranty applicable to your  
Machine, including the warranty period and type of warranty service Lenovo  
provides.  
Warranty Period  
The warranty period may vary by country or region and is specified in the  
table below. NOTE: Regionmeans either Hong Kong or Macau Special  
Administrative Region of China.  
A warranty period of 3 years on parts and 1 year on labor means that Lenovo  
provides warranty service without charge for:  
a. parts and labor during the first year of the warranty period; and  
b. parts only, on an exchange basis, in the second and third years of the  
warranty period. Your Service Provider will charge you for any labor provided  
in performance of the repair or replacement(s) in the second and third year of  
warranty period.  
52  
 
 
Types of  
Warranty  
Service  
Machine  
Type  
Country or Region of Purchase  
Warranty Period  
8122  
United States, Canada, Europe,  
Parts and Labor - 1  
5
Middle East, Africa, Australia, New year  
Zealand, PRC (China), Korea,  
Bangladesh, India, Indonesia,  
Malaysia, Philippines, Sinagapore,  
Sri Lanka, Vietnam, Brunei,  
Thailand, and Taiwan  
Latin America, Argentina, China  
(Hong Kong S.A.R)  
Parts and Labor - 1  
year  
7
6
5
Japan  
Parts and Labor - 1  
year  
8123  
Canada, Latin America, PRC  
(China), Korea, China (Hong Kong  
S.A.R), Bangladesh, India,  
Parts - 3 years  
Indonesia, Malaysia, Philippines,  
Sinagapore, Sri Lanka, Vietnam,  
Brunei, Thailand, and Taiwan  
Labor - 1 year  
Europe, Middle East, Africa  
Parts and Labor - 3  
years  
7
1
Australia and New Zealand  
Parts - 3 years  
No Labor  
8124  
8129  
United States, Latin America,  
Argentia, Europe, Middle East,  
Africa, Australia, New Zealand,  
PRC (China), Korea, China (Hong  
Kong S.A.R), Bangladesh, India,  
Indonesia, Malaysia, Philippines,  
Sinagapore, Sri Lanka, Vietnam,  
Brunei, Thailand, and Taiwan  
Parts and Labor - 3  
years  
5
Latin America, Argentina, Europe, Parts and Labor - 1  
Middle East, Africa, Australia, New year  
Zealand, PRC (China), Korea,  
Bangladesh, India, Indonesia,  
Malaysia, Philippines, Sinagapore,  
Sri Lanka, Vietnam, Brunei,  
5
7
Thailand, and Taiwan  
China (Hong Kong S.A.R)  
Parts and Labor - 1  
year  
Appendix B. Lenovo Statement of Limited Warranty 53  
 
Types of  
Warranty  
Service  
Machine  
Type  
Country or Region of Purchase  
Warranty Period  
8131  
United States, Canada, Latin  
America, Argentina, Europe,  
Middle East, Africa,Australia, New  
Zealand, PRC (China), Korea,  
Bangladesh, India, Indonesia,  
Malaysia, Philippines, Sinagapore,  
Sri Lanka, Vietnam, Brunei,  
Thailand, and Taiwan  
Parts and Labor - 1  
year  
5
China (Hong Kong S.A.R)  
Parts and Labor - 1  
year  
7
7
8132  
Latin America  
Parts - 3 years  
Labor - 1 year  
Europe, Middle East, Africa  
Parts and Labor - 3  
years  
7
5
PRC (China), Korea, China (Hong  
Kong S.A.R), Bangladesh, India,  
Indonesia, Malaysia, Philippines,  
Sinagapore, Sri Lanka, Vietnam,  
Brunei, Thailand, and Taiwan  
Parts - 3 years  
Labor - 1 year  
Australia and New Zealand  
Parts - 3 years  
No Labor  
1
5
8133  
United States, Canada, Latin  
Parts and Labor - 3  
America, Argentina,Europe, Middle years  
East, Africa, Australia, New  
Zealand, PRC (China), Korea,  
China (Hong Kong S.A.R),  
Bangladesh, India, Indonesia,  
Malaysia, Philippines, Sinagapore,  
Sri Lanka, Vietnam, Brunei,  
Thailand, and Taiwan  
8134  
Latin America, Argentina, China  
(Hong Kong S.A.R  
Parts and Labor - 1  
year  
7
5
Europe, Middle East, Africa,  
Australia, New Zealand, PRC  
(China), Korea, Bangladesh, India,  
Indonesia, Malaysia, Philippines,  
Sinagapore, Sri Lanka, Vietnam,  
Brunei, Thailand, and Taiwan  
Parts and Labor - 1  
year  
Japan  
Parts and Labor - 1  
year  
6
54  
 
Types of  
Warranty  
Service  
Machine  
Type  
Country or Region of Purchase  
Warranty Period  
Parts - 3 years  
8135  
United States, Canada, Latin  
America, PRC (China), Korea,  
China (Hong Kong S.A.R),  
Bangladesh, India, Indonesia,  
Malaysia, Philippines, Sinagapore,  
Sri Lanka, Vietnam, Brunei,  
Thailand, and Taiwan  
5
Labor - 1 year  
Europe, Middle East, Africa  
Parts and Labor - 3  
years  
7
1
Australia and New Zealand  
Parts - 3 years  
No Labor  
8136  
8137  
Latin America, Argentina, Europe, Parts and Labor - 3  
Middle East, Africa, Australia, New years  
Zealand, PRC (China), Korea,  
China (Hong Kong S.A.R),  
Bangladesh, India, Indonesia,  
Malaysia, Philippines, Sinagapore,  
Sri Lanka, Vietnam, Brunei,  
Thailand, and Taiwan  
5
Latin America  
Parts - 3 years  
Labor - 1 years  
7
Europe, Middle East, Africa  
Parts and Labor - 3  
years  
7
5
PRC (China), Korea, China (Hong  
Kong S.A.R), Bangladesh, India,  
Indonesia, Malaysia, Philippines,  
Sinagapore, Sri Lanka, Vietnam,  
Brunei, Thailand, and Taiwan  
Parts - 3 years  
Labor - 1 year  
Australia and New Zealand  
Parts - 3 years  
No labor  
1
5
8138  
United States, Canada, Latin  
America, Argentina, Europe,  
Middle East, Africa, Australia, New  
Zealand, PRC (China), Korea,  
China (Hong Kong S.A.R),  
Bangladesh, India, Indonesia,  
Malaysia, Philippines, Sinagapore,  
Sri Lanka, Vietnam, Brunei,  
Thailand, and Taiwan  
Parts and Labor - 3  
years  
Appendix B. Lenovo Statement of Limited Warranty 55  
 
Types of  
Warranty  
Service  
Machine  
Type  
Country or Region of Purchase  
Warranty Period  
9212  
Australia, New Zealand, PRC  
(China)  
Parts and Labor - 3  
years  
5
5
5
9213  
Korea  
Parts and Labor - 1  
year  
China (Hong Kong S.A.R),  
Bangladesh, India, Indonesia,  
Malaysia, Philippines, Sinagapore,  
Sri Lanka, Vietnam, Brunei,  
Thailand, and Taiwan  
Parts - 3 years  
Labor - 1 year  
Types of Warranty Service  
If required, your Service Provider will provide repair or exchange service  
depending on the type of warranty service specified for your Machine in the  
above table and as described below. Scheduling of service will depend upon  
the time of your call and is subject to parts availability. Service levels are  
response time objectives and are not guaranteed. The specified level of  
warranty service may not be available in all worldwide locations, additional  
charges may apply outside your Service Provider’s normal service area, contact  
your local Service Provider representative or your reseller for country and  
location specific information.  
1. Customer Replaceable Unit (CRU) Service  
Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy to  
install whereas Tier 2 CRUs require some technical skill and tools. CRU  
information and replacement instructions are shipped with your Machine  
and are available from Lenovo at any time on your request. You may  
request that a Service Provider install CRUs, at no additional charge, under  
the type of warranty service designated for your Machine. Lenovo specifies  
in the materials shipped with a replacement CRU whether a defective CRU  
must be returned. When return is required, 1) return instructions and a  
container are shipped with the replacement CRU, and 2) you may be  
charged for the replacement CRU if Lenovo does not receive the defective  
CRU within 30 days of your receipt of the replacement.  
2. On-site Service  
Your Service Provider will either repair or exchange the failing Machine at  
your location and verify its operation. You must provide suitable working  
area to allow disassembly and reassembly of the Lenovo Machine. The area  
must be clean, well lit and suitable for the purpose. For some Machines,  
certain repairs may require sending the Machine to a designated service  
center.  
3. Courier or Depot Service *  
56  
 
You will disconnect the failing Machine for collection arranged by your  
Service Provider. A shipping container will be provided to you for you to  
return your Machine to a designated service center. A courier will pick up  
your Machine and deliver it to the designated service center. Following its  
repair or exchange, the service center will arrange the return delivery of the  
Machine to your location. You are responsible for its installation and  
verification.  
4. Customer Carry-In or Mail-In Service  
You will deliver or mail as your Service Provider specifies (prepaid unless  
specified otherwise) the failing Machine suitably packaged to a designated  
location. After the Machine has been repaired or exchanged, it will be made  
available for your collection or, for Mail-in Service, the Machine will be  
returned to you at Lenovo’s expense, unless your Service Provider specifies  
otherwise. You are responsible for the subsequent installation and  
verification of the Machine.  
5. CRU and On-site Service  
This type of Warranty Service is a combination of Type 1 and Type 2 (see  
above).  
6. CRU and Courier or Depot Service  
This type of Warranty Service is a combination of Type 1 and Type 3 (see  
above).  
7. CRU and Customer Carry-In or Mail-In Service  
This type of Warranty Service is a combination of Type 1 and Type 4 (see  
above).  
When a 5, 6 or 7 type of warranty service is listed, your Service Provider will  
determine which type of warranty service is appropriate for the repair.  
* This type of service is called ThinkPad EasyServ or EasyServ in some  
countries.  
To obtain warranty service contact a Service Provider. In Canada or the United  
States, call 1-800-IBM-SERV (426-7378). In other countries, see the telephone  
numbers below.  
Worldwide telephone list  
Phone numbers are subject to change without notice. For the most current  
Support phone list.  
Country or Region  
Telephone Number  
Africa  
Africa: +44 (0)1475-555-055  
South Africa: +27-11-3028888 and 0800110756  
Central Africa: Contact the nearest IBM Business Partner  
Appendix B. Lenovo Statement of Limited Warranty 57  
 
 
Country or Region  
Argentina  
Telephone Number  
0800-666-0011 (Spanish)  
131-426 (English)  
Australia  
Austria  
Up and running support: 01-24592-5901  
Warranty service and support: 01-211-454-610  
(German)  
Belgium  
Up and running support: 02-210-9820 (Dutch)  
Up and running support: 02-210-9800 (French)  
Warranty service and support: 02-225-3611 (Dutch, French)  
Bolivia  
Brazil  
0800-0189 (Spanish)  
Sao Paulo region: (11) 3889-8986  
Toll free outside Sao Paulo region: 0800-7014-815  
(Brazilian Portuguese)  
Canada  
1-800-565-3344 (English, French)  
In Toronto only call: 416-383-3344  
Chile  
800-224-488 (Spanish)  
China  
800-810-1818 (Mandarin)  
China (Hong Kong  
S.A.R.)  
Home PC: 852-2825-7799  
Commercial PC: 852-8205-0333  
ThinkPad and WorkPad: 852-2825-6580  
(Cantonese, English, Putonghua)  
Colombia  
Costa Rica  
Croatia  
1-800-912-3021 (Spanish)  
284-3911 (Spanish)  
0800-0426  
Cyprus  
+357-22-841100  
Czech Republic  
Denmark  
+420-2-7213-1316  
Up and running support: 4520-8200  
Warranty service and support: 7010-5150  
(Danish)  
Dominican Republic  
566-4755  
566-5161 ext. 8201  
Toll Free within the Dominican Republic: 1-200-1929  
(Spanish)  
Ecuador  
El Salvador  
Estonia  
1-800-426911 (Spanish)  
250-5696 (Spanish)  
+386-61-1796-699  
Finland  
Up and running support: 09-459-6960  
Warranty service and support: +358-800-1-4260  
(Finnish)  
58  
 
Country or Region  
Telephone Number  
France  
Up and running support: 0238-557-450  
Warranty service and support (hardware): 0810-631-213  
Warranty service and support (software): 0810-631-020  
(French)  
Germany  
Up and running support: 07032-15-49201  
Warranty service and support: 01805-25-35-58  
(German)  
Greece  
+30-210-680-1700  
335-8490 (Spanish)  
Guatemala  
Honduras  
Tegucigalpa & San Pedro Sula: 232-4222  
San Pedro Sula: 552-2234  
(Spanish)  
Hungary  
India  
+36-1-382-5720  
1600-44-6666  
Alternate Toll Free: +91-80-2678-8940  
(English)  
Indonesia  
Ireland  
Italy  
800-140-3555  
+62-21-251-2955  
(English, Bahasa, Indonesian)  
Up and running support: 01-815-9202  
Warranty service and support: 01-881-1444  
(English)  
Up and running support: 02-7031-6101  
Warranty service and support: +39-800-820094  
(Italian)  
Japan  
Desktop:  
Toll free: 0120-887-870  
For International: +81-46-266-4724  
ThinkPad:  
Toll free: 0120-887-874  
For International: +81-46-266-4724  
Both of the above numbers will be answered with a Japanese  
language voice prompt. For telephone support in English,  
please wait for the Japanese voice prompt to end, and an  
operator will answer. Please ask for English support please,″  
and your call will be transferred to an English speaking  
operator.  
PC Software:  
0120-558-695  
Overseas calls: +81-44-200-8666  
(Japanese)  
Korea  
1588-5801 (Korean)  
Appendix B. Lenovo Statement of Limited Warranty 59  
 
Country or Region  
Latvia  
Telephone Number  
+386-61-1796-699  
Lithuania  
+386-61-1796-699  
Luxembourg  
Malaysia  
+352-298-977-5063 (French)  
1800-88-8558 (English, Bahasa, Melayu)  
+356-23-4175  
Malta  
Mexico  
001-866-434-2080 (Spanish)  
+44 (0)1475-555-055  
Middle East  
Netherlands  
New Zealand  
Nicaragua  
Norway  
+31-20-514-5770 (Dutch)  
0800-446-149 (English)  
255-6658 (Spanish)  
Up and running support: 6681-1100  
Warranty service and support: 8152-1550  
(Norwegian)  
Panama  
Peru  
206-6047 (Spanish)  
0-800-50-866 (Spanish)  
Philippines  
1800-1888-1426  
+63-2-995-8420  
(English, Philipino)  
Poland  
+48-22-878-6999  
Portugal  
+351-21-892-7147 (Portuguese)  
+4-021-224-4015  
Romania  
Russian Federation  
Singapore  
Slovakia  
+7-095-940-2000 (Russian)  
1800-3172-888 (English, Bahasa, Melayu)  
+421-2-4954-1217  
Slovenia  
+386-1-4796-699  
Spain  
91-714-7983  
91-397-6503  
(Spanish)  
Sri Lanka  
Sweden  
+94-11-2448-442 (English)  
Up and running support: 08-477-4420  
Warranty service and support: 077-117-1040  
(Swedish)  
Switzerland  
Up and running support: 058-333-0900  
Warranty service and support: 0800-55-54-54  
(German, French, Italian)  
Taiwan  
886-2-8723-9799 (Mandarin)  
1-800-299-229 (Thai)  
Thailand  
60  
 
Country or Region  
Telephone Number  
Turkey  
00800-4463-2041  
(Turkish)  
United Kingdom  
United States  
Up and running support: 01475-555-055  
Warranty service and support (hardware): 08705-500-900  
Warranty service and support (software): 08457-151-516  
(English)  
1-800-IBM-SERV  
(1-800-426-7378)  
(English)  
Uruguay  
Venezuela  
Vietnam  
000-411-005-6649 (Spanish)  
0-800-100-2011 (Spanish)  
For northern area and Hanoi: 84-4-8436675  
For southern area and Ho Chi Minh City: 84-8-829-5160  
(English, Vietnamese)  
Guarantee supplement for Mexico  
This supplement is considered part of Lenovo’s Statement of Limited Warranty  
and shall be effective solely and exclusively for products distributed and  
commercialized within Territory of the Mexican United States. In the event of a  
conflict, the terms of this supplement shall apply.  
All software programs pre-loaded in the equipment shall only have a thirty-  
(30) day guarantee for installation defects from the date of purchase. Lenovo is  
not responsible for the information in such software programs and/or any  
additional software programs installed by you or installed after purchase of the  
product.  
Services not chargeable to the guarantee shall be charged to the final user,  
prior an authorization.  
In the event that warranty repair is required please call the Customer Support  
Center at 001-866-434-2080, where you will be directed to the nearest  
Authorized Service Center. Should no Authorized Service Center exist in your  
city, location or within 70 kilometers of your city or location, the guarantee  
includes any reasonable delivery charges related to the transportation of the  
product to our nearest Authorized Service Center. Please call the nearest  
Authorized Service Center to obtain the necessary approvals or information  
concerning the shipment of the product and the shipment address.  
To obtain a list of Authorized Service Centers, please visit:  
document.do?lndocid=MIGR-44986&sitestyle=lenovo  
Appendix B. Lenovo Statement of Limited Warranty 61  
 
 
Manufactured by:  
SCI Systems de México, S.A. de C.V.  
Av. De la Solidaridad Iberoamericana No. 7020  
Col. Club de Golf Atlas  
El Salto, Jalisco, México  
C.P. 45680,  
Tel. 01-800-3676900  
Marketing by:  
Lenovo de México, Comercialización y  
Servicios, S. A. de C. V.  
Alfonso Nápoles Gándara No 3111  
Parque Corporativo de Peña Blanca  
Delegación Álvaro Obregón  
México, D.F., México  
C.P. 01210,  
Tel. 01-800-00-325-00  
62  
 
Appendix C. Customer Replacement Units (CRUs)  
You can find instructions for replacing CRUs by Machine Type in one of the  
reference materials listed in the charts below.  
Note: Use only the parts provided by Lenovo.  
8129, 8132, 8133, 8134, 8135, 8136, 9212, 9213  
Hardware  
Quick Reference  
User Guide  
Replacement Guide  
Tier 1 CRUs  
Keyboard  
Mouse  
X
X
X
X
X
X
X
X
X
X
HDD  
X
X
X
Memory  
Adapter Cards  
Speaker  
X
Optical  
FDD  
X
Tier 2 CRUs  
Heatsink  
Processor  
System Board  
Power Supply  
X
X
X
X
8122, 8123, 8124, 8131, 8137, 8138  
Quick Reference  
User Guide  
CRU Guide  
Tier 1 CRUs  
Keyboard  
Mouse  
X
X
X
X
X
X
X
X
X
Memory  
X
X
Adapter Cards  
Speaker  
X
Optical  
X
FDD  
Tier 2 CRUs  
© Copyright Lenovo 2005. © Portions Copyright IBM Corp. 2005.  
 
63  
 
8122, 8123, 8124, 8131, 8137, 8138  
Quick Reference  
User Guide  
CRU Guide  
Heatsink  
X
X
X
X
X
Processor  
System Board  
Power Supply  
HDD  
If you are unable to access these instructions or if you have difficulty replacing  
a CRU, you can use either of the following additional resources:  
v The Hardware Replacement Guide is available in the Online Books folder on  
your computer. Click All Programs->Online Books to find the Hardware  
Replacement Guide.  
v The Online Hardware Replacement Guide is available also on the Lenovo  
enter your Machine Type information and look under publications to find  
the appropriate Hardware Replacement Guide.  
64  
 
Appendix D. Notices  
Lenovo may not offer the products, services, or features discussed in this  
document in all countries. Consult your local Lenovo representative for  
information on the products and services currently available in your area. Any  
reference to a Lenovo product, program, or service is not intended to state or  
imply that only that Lenovo product, program, or service may be used. Any  
functionally equivalent product, program, or service that does not infringe any  
Lenovo intellectual property right may be used instead. However, it is the  
user’s responsibility to evaluate and verify the operation of any other product,  
program, or service.  
Lenovo may have patents or pending patent applications covering subject  
matter described in this document. The furnishing of this document does not  
give you any license to these patents. You can send license inquiries, in  
writing, to:  
Lenovo (United States), Inc.  
500 Park Offices Drive, Hwy. 54  
Research Triangle Park, NC 27709  
U.S.A.  
Attention: Lenovo Director of Licensing  
LENOVO GROUP LTD. PROVIDES THIS PUBLICATION “AS IS” WITHOUT  
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING,  
BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF  
NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A  
PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of express  
or implied warranties in certain transactions, therefore, this statement may not  
apply to you.  
This information could include technical inaccuracies or typographical errors.  
Changes are periodically made to the information herein; these changes will be  
incorporated in new editions of the publication. Lenovo may make  
improvements and/or changes in the product(s) and/or the program(s)  
described in this publication at any time without notice.  
The products described in this document are not intended for use in  
implantation or other life support applications where malfunction may result  
in injury or death to persons. The information contained in this document does  
not affect or change Lenovo product specifications or warranties. Nothing in  
this document shall operate as an express or implied license or indemnity  
under the intellectual property rights of Lenovo or third parties. All  
© Copyright Lenovo 2005. © Portions Copyright IBM Corp. 2005.  
65  
 
 
information contained in this document was obtained in specific environments  
and is presented as an illustration. The result obtained in other operating  
environments may vary.  
Lenovo may use or distribute any of the information you supply in any way it  
believes appropriate without incurring any obligation to you.  
Any references in this publication to non-Lenovo Web sites are provided for  
convenience only and do not in any manner serve as an endorsement of those  
Web sites. The materials at those Web sites are not part of the materials for this  
Lenovo product, and use of those Web sites is at your own risk.  
Any performance data contained herein was determined in a controlled  
environment. Therefore, the result obtained in other operating environments  
may vary significantly. Some measurements may have been made on  
development-level systems and there is no guarantee that these measurements  
will be the same on generally available systems. Furthermore, some  
measurements may have been estimated through extrapolation. Actual results  
may vary. Users of this document should verify the applicable data for their  
specific environment.  
Television output notice  
The following notice applies to models that have the factory-installed  
television-output feature.  
This product incorporates copyright protection technology that is protected by  
method claims of certain U.S. patents and other intellectual property rights  
owned by Macrovision Corporation and other rights owners. Use of this  
copyright protection technology must be authorized by Macrovision  
Corporation, and is intended for home and other limited viewing uses only  
unless otherwise authorized by Macrovision Corporation. Reverse engineering  
or disassembly is prohibited.  
Trademarks  
The following terms are trademarks of Lenovo in the United States, other  
countries, or both:  
Lenovo  
Rescue and Recovery  
ThinkCentre  
ThinkPad  
The following terms are trademarks of International Business Machines  
Corporation in the United States, other countries, or both:  
IBM (used under license)  
66  
 
 
Approach  
Domino  
Freelance Graphics  
Lotus  
Lotus FastSite  
Lotus Notes  
Lotus Organizer  
Notes  
Passport Advantage  
SmartSuite  
Word Pro  
1-2-3  
Microsoft and Windows are trademarks of Microsoft Corporation in the United  
States, other countries, or both.  
Other company, product, or service names may be trademarks or service marks  
of others.  
Electronic emissions notices  
The following information refers to machine types 8122, 8123, 8124 8129, 8131,  
8132, 8133, 8134, 8135, 8136, 8137, 8138, 9212, and 9213.  
Federal Communications Commission (FCC) Declaration of  
Conformity  
This equipment has been tested and found to comply with the limits for a  
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are  
designed to provide reasonable protection against harmful interference in a  
residential installation. This equipment generates, used, and can radiate radio  
frequency energy and, if not installed and used in accordance with the  
instructions, may cause harmful interference to radio communications.  
However, there is no guarantee the interference will not occur in a particular  
installation. If this equipment does cause harmful interference to radio or  
television reception, which can be determined by turning the equipment off  
and on, the user is encouraged to try to correct the interference by one or more  
of the following measures:  
v
v
v
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from that to  
which the receiver is connected.  
v
Consult an authorized dealer or service representative for help.  
Lenovo is not responsible for any radio or television interference caused by  
using other than recommended cables or connectors or by unauthorized  
Appendix D. Notices 67  
 
 
changes or modifications to this equipment. Unauthorized changes or  
modifications could void the user’s authority to operate the equipment.  
This device complies with Part 15 of the FCC Rules. Operation is subject to the  
following two conditions: (1) this device may not cause harmful interference,  
and (2) this device must accept any interference received, including  
interference that may cause undesired operation.  
Responsible party:  
Lenovo (United States) Inc.  
One Manhattanville Road  
Purchase, New York 10577  
Telephone: (919) 254-0532  
Tested To Comply  
With FCC Standards  
FOR HOME OR OFFICE USE  
Industry Canada Class B emission compliance statement  
This Class B digital apparatus complies with Canadian ICES-003.  
European Union EMC Directive conformance statement  
This product is in conformity with the protection requirements of EU Council  
Directive 89/336/EEC on the approximation of the laws of the Member States  
relating to electromagnetic compatibility. Lenovo cannot accept responsibility  
for any failure to satisfy the protection requirements resulting from a  
nonrecommended modification of the product, including the fitting of  
non-LenovoLenovo option cards.  
This product has been tested and found to comply with the limits for Class B  
Information Technology Equipment according to CISPR 22/European Standard  
EN 55022. The limits for Class B equipment were derived for typical residential  
environments to provide reasonable protection against interference with  
licensed communication devices.  
Federal Communications Commission (FCC) and telephone  
company requirements  
1. This device complies with Part 68 of the FCC rules. A label is affixed to the  
device that contains, among other things, the FCC registration number,  
USOC, and Ringer Equivalency Number (REN) for this equipment. If these  
numbers are requested, provide this information to your telephone  
company.  
68  
 
Note: If the device is an internal modem, a second FCC registration label is  
also provided. You may attach the label to the exterior of the  
computer in which you install the Lenovo modem, or you may  
attach the label to the external DAA, if you have one. Place the label  
in a location that is easily accessible, should you need to provide the  
label information to the telephone company.  
2. The REN is useful to determine the quantity of devices you may connect to  
your telephone line and still have those devices ring when your number is  
called. In most, but not all areas, the sum of the RENs of all devices should  
not exceed five (5). To be certain of the number of devices you may connect  
to your line, as determined by the REN, you should call your local  
telephone company to determine the maximum REN for your calling area.  
3. If the device causes harm to the telephone network, the telephone company  
may discontinue your service temporarily. If possible, they will notify you  
in advance; if advance notice is not practical, you will be notified as soon  
as possible. You will be advised of your right to file a complaint with the  
FCC.  
4. Your telephone company may make changes in its facilities, equipment,  
operations, or procedures that could affect the proper operation of your  
equipment. If they do, you will be given advance notice to give you an  
opportunity to maintain uninterrupted service.  
5. If you experience trouble with this product, contact your authorized reseller  
or call the Customer Support Center. In the United States, call  
1-800-426-7378. In Canada, call 1-800-565-3344. You may be required to  
present proof of purchase.  
The telephone company may ask you to disconnect the device from the  
network until the problem has been corrected, or until you are sure the  
device is not malfunctioning.  
6. No customer repairs are possible to the device. If you experience trouble  
with the device, contact your Authorized Reseller or see the Diagnostics  
section of this manual for information.  
7. This device may not be used on coin service provided by the telephone  
company. Connection to party lines is subject to state tariffs. Contact your  
state public utility commission or corporation commission for information.  
8. When ordering network interface (NI) service from the local Exchange  
Carrier, specify service arrangement USOC RJ11C.  
Canadian Department of Communications certification label  
NOTICE: The Industry Canada label identifies certified equipment. This  
certification means that the equipment meets telecommunications network  
protective, operational and safety requirements as prescribed in the appropriate  
Terminal Equipment Technical Requirements documents. The Department does  
not guarantee the equipment will operate to the user’s satisfaction.  
Appendix D. Notices 69  
 
Before installing this equipment, users should ensure that it is permissible to  
be connected to the facilities of the local telecommunications company. The  
equipment must also be installed using an acceptable method of connection.  
The customer should be aware that compliance with the above conditions may  
not prevent degradation of service in some situations. Repairs to certified  
equipment should be coordinated by a representative designated by the  
supplier. Any repairs or alterations made by the user to this equipment, or  
equipment malfunctions, may give the telecommunications company cause to  
request the user to disconnect the equipment.  
Users should ensure for their own protection that the electrical ground  
connections of the power utility, telephone lines, and internal metallic water  
pipe system, if present, are connected together. This precaution may be  
particularly important in rural areas.  
Caution: Users should not attempt to make such connections themselves, but  
should contact the appropriate electric inspection authority, or electrician, as  
appropriate.  
NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal  
device provides an indication of the maximum number of terminals allowed to  
be connected to a telephone interface. The termination on an interface may  
consist of any combination of devices subject only to the requirement that the  
sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.  
Power cord notice  
For your safety, Lenovo provides a power cord with a grounded attachment  
plug to use with this product. To avoid electrical shock, always use the power  
cord and plug with a properly grounded outlet.  
Power cords provided by Lenovo in the United States and Canada are listed by  
Underwriter’s Laboratories (UL) and certified by the Canadian Standards  
Association (CSA).  
For units intended to be operated at 115 volts: Use a UL-listed and  
CSA-certified cord set consisting of a minimum 18 AWG, Type SVT or SJT,  
three-conductor cord, a maximum of 15 feet in length and a parallel blade,  
grounding-type attachment plug rated 15 amperes, 125 volts.  
For units intended to be operated at 230 volts (U.S. use): Use a UL-listed and  
CSA-certified cord set consisting of a minimum 18 AWG, Type SVT or SJT,  
three-conductor cord, a maximum of 15 feet in length and a tandem blade,  
grounding-type attachment plug rated 15 amperes, 250 volts.  
70  
 
 
For units intended to be operated at 230 volts (outside the U.S.): Use a cord set  
with a grounding-type attachment plug. The cord set should have the  
appropriate safety approvals for the country in which the equipment will be  
installed.  
Power cords provided by Lenovo for a specific country or region are usually  
available only in that country or region.  
For units intended to be operated in Denmark: Use a cord set with a  
grounding-type attachment plug. The cord set should have the appropriate  
safety approvals for the country in which the equipment will be installed.  
For units intended to be operated in Norway, Sweden, Finland: Use a cord set  
with a two-prong attachment plug. The cord set should have the appropriate  
safety approvals for the country in which the equipment will be installed.  
Power cord part  
number  
Used in these countries and regions  
6952301  
Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize,  
Bermuda, Bolivia, Turks and Caicos Islands, Canada, Cayman  
Islands, Costa Rica, Columbia, Cuba, Dominican Republic,  
Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras,  
Jamaica, Mexico, Micronesia (Federal States of), Netherlands  
Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia,  
Thailand, Taiwan, United States, Venezuela  
13F9979  
Afghanistan, Albania, Algeria, Andorra, Angola, Armenia, Austria,  
Azerbaijan, Belarus, Belgium, Benin, Bosnia and Herzegovina,  
Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape  
Verde, Central African Republic, Chad, Comoros, Congo  
(Democratic Republic of), Congo (Republic of), Cote D’Ivoire  
(Ivory Coast), Croatia (Republic of), Czech Rep, Dahomey,  
Djibouti, Egypt, Equatorial Guinea, Eritrea, Estonia, Ethiopia,  
Finland, France, French Guyana, French Polynesia, Gabon,  
Georgia, Germany, Greece, Guadeloupe, Guinea, Guinea Bissau,  
Hungary, Iceland, Indonesia, Iran, Kazakhstan, Kyrgyzstan, Laos  
(Peoples Democratic Republic of), Latvia, Lebanon, Lithuania,  
Luxembourg, Macedonia (former Yugoslav Republic of),  
Madagascar, Mali, Martinique, Mauritania, Mauritius, Mayotte,  
Moldova (Republic of), Monaco, Mongolia, Morocco,  
Mozambique, Netherlands, New Caledonia, Niger, Norway,  
Poland, Portugal, Reunion, Romania, Russian Federation Rwanda,  
Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Slovakia,  
Slovenia (Republic of), Somalia, Spain, Suriname, Sweden, SSyrian  
Arab Replublic, Tajikistan, Tahiti, Togo, Tunisia, Turkey,  
Turkmenistan, Ukraine, Upper Volta, Uzbekistan, Vanuatu,  
Vietnam, Wallis and Futuna, Yugoslavia (Federal Republic of),  
Zaire  
13F9997  
14F0051  
Denmark  
Liechtenstein, Switzerland  
Appendix D. Notices 71  
 
Power cord part  
number  
Used in these countries and regions  
Israel  
14F0087  
14F0069  
14F0015  
Chile, Italy, Libyan Arab Jamahiriya  
Bangladesh, Lesotho, Macao S.A.R. of China, Maldives, Namibia,  
Nepal, Pakistan, Samoa, South Africa, Sri Lanka, Swaziland,  
Uganda  
14F0033  
Abu Dhabi, Bahrain, Botswana, Brunei Darussalam, Channel  
Islands, Cyprus, Dominica, Gambia, Ghana, Grenada, Guyana,  
Hong Kong S.A.R. of China, Iraq, Ireland, Jordan, Kenya, Kuwait,  
Liberia, Malawi, Malaysia, Malta, Myanmar (Burma), Nigeria,  
Oman, Qatar, Saint Kitts & Nevis, Saint Lucia, Saint Vincent and  
the Grenadines, Seychelles, Sierra Leone, Singapore, Sudan,  
Tanzania (United Republic of), Trinidad & Tobago, United Arab  
Emirates (Dubai), United Kingdom, Yemen, Zambia, Zimbabwe  
Australia, Fiji, Kiribati, Nauru, New Zealand, Papua New Guinea  
24P6858  
34G0232  
49P2078  
02K0546  
49P2110  
36L8880  
Korea (Democratic Peoples Republic of), Korea (Republic of)  
Japan  
India  
China  
Brazil  
Argentina, Paraguay, Uruguay  
Polyvinyl Chloride (PVC) cable and cord notice  
WARNING: Handling the cord on this product or cords associated with  
accessories sold with this product will expose you to lead, a chemical known  
to the State of California to cause cancer, and birth defects or other  
reproductive harm. Wash hands after handling.  
Waste electrical and electronic equipment (WEEE) notice  
The WEEE mark applies only to countries within the European Union (EU)  
and Norway.  
Appliances are labeled in accordance with European Directive 2002/96/EC  
concerning waste electrical and electronic equipment (WEEE). The Directive  
determines the framework for the return and recycling of used appliances as  
applicable throughout the European Union. This label is applied to various  
products to indicate that the product is not to be thrown away, but rather  
reclaimed upon end of life per this Directive.  
Users of electrical and electronic equipment (EEE) with the WEEE marking per  
Annex IV of the WEEE Directive must not dispose of end of life EEE as  
72  
 
 
unsorted municipal waste, but use the collection framework available to them  
for the return, recycle, recovery of WEEE and minimize any potential effects of  
EEE on the environment and human health due to the presence of hazardous  
substances.  
For additional WEEE information go to:  
Appendix D. Notices 73  
 
74  
 
 
Part Number: 41D1345  
Printed in USA  
(1P) P/N: 41D1345  
 

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